Provide level 1 & 2 technical support for system functionality, integrations, and performance.
Write SQL queries from scratch
Troubleshoot and resolve application, server, and database issues.
Monitor system performance and implement preventive measures.
Manage support tickets using ServiceNow or JIRA.
Lead incident and outage investigations, ensuring timely resolution and root cause analysis.
Collaborate with development, infrastructure, and product teams to improve systems.
Assist with upgrades, patches, and updates.
Maintain documentation and knowledge base articles.
Provide guidance and training to users on system usage and incident reporting.
