Service Advisor – Fleet Maintenance
Balzac, Alberta
Shift: Monday–Friday | 11:00 AM – 8:00 PM
About the Role
We are seeking a motivated
Service Advisor to join our fleet maintenance team in the Calgary area. This role is ideal for a local candidate who understands the pace and expectations of a high-volume heavy-duty shop and enjoys being the key point of contact between drivers, technicians, vendors, and operations.
You will play a critical role in ensuring our fleet stays road-ready by coordinating repairs, managing road call activity, and maintaining strong vendor relationships.
Key Responsibilities-
Act as the primary liaison between drivers, fleet operations, technicians, and external vendors
-
Open, manage, and close repair orders with accuracy and urgency
-
Diagnose and translate driver complaints into actionable work orders
-
Provide repair estimates, timelines, and approvals
-
Coordinate and manage road calls, ensuring timely response and resolution
-
Work closely with external vendors and service providers to ensure quality and cost control
-
Build and maintain strong, long-term vendor relationships to support fleet operations
-
Prioritize workflow to maximize shop productivity and minimize equipment downtime
-
Monitor job progress and communicate updates proactively to all stakeholders
-
Ensure all work meets compliance and safety standards
-
Support preventive maintenance scheduling and follow-ups
-
Maintain accurate documentation of labor, parts, and repairs
-
Reports Directly to the Maintenance Manager
Qualifications-
Minimum 2+ years experience as a Service Advisor, Service Writer, or similar role
-
Strong technical knowledge of heavy-duty trucks and trailers (diesel, air systems, PM programs)
-
Experience handling road calls and vendor coordination is required
-
Previous experience in fleet or commercial trucking environment strongly preferred
-
Strong understanding of vendor management and service accountability
-
Ability to work independently in a fast-paced shop environment
-
Excellent communication and customer service skills
-
Strong organizational and multitasking abilities
-
Proficiency with maintenance software / work order systems
-
Familiarity with Alberta CVIP / compliance requirements (asset)
#abjobs
TlnuXehvo6
