Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Advertised as : Engagement Coordinator
Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid
Reports to: B2B Sales Supervisor
Contract: Regular, Full-time
Grade: High School Diploma
Travel Requirements: No
For existing vacancy: Yes
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision-making skills
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins
About the job
In this role, you will sit at the intersection of performance and workplace culture. You will be responsible for driving floor engagement, managing the local engagement budget ("Dr. Fun"), and aligning fun initiatives with tangible business KPIs. This is a unique opportunity to use your operational insights, stakeholder management skills, and event-planning savvy to keep our teams motivated and hitting their targets.
Starting Annual Base Salary of 50,000 CAD per yr.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
Engagement Leadership: Drive floor motivation by collaborating with team leads to pinpoint performance gaps and engineer targeted incentive programs.
Performance Monitoring: Conduct daily audits of WTD metrics and adherence, executing impromptu culture initiatives to maintain positive operational momentum.
Budgetary Analysis: Generate comprehensive weekly reports detailing the ROI derived from the "Dr. Fun" engagement budget.
Financial Recordkeeping: Maintain a meticulous and transparent record of all expenditures utilized through the local engagement fund.
Stakeholder Reporting: Cultivate deep business acumen to present high-impact engagement strategies and performance results during formal Business Reviews.
Conduct Business Reviews, QA reviews and OJT sessions as needed or in the absence of support, based on business requirements.
Job Requirements:
Stakeholder Management: Strong stakeholder management skills with the ability to effectively collaborate across cross-functional teams and maintain productive, trusting relationships.
Event Management: Proven experience in event management, including the planning, coordination, and execution of both virtual and in-person events that drive high participation.
SEO Principles: A solid understanding of SEO principles and best practices, with the ability to apply them practically to improve online visibility and performance where required.
Core Skills: Excellent communication, organizational, and problem-solving skills, with a sharp attention to detail and the proven ability to manage multiple priorities in a fast-paced environment.
Benefits & Perks
Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid 4 weeks training, 2 weeks leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment.
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
