The Inside Sales position is responsible for providing comprehensive sales and customer support. This position plays a critical role in supporting team members across various departments while enhancing the service experience for our Builder Partners. As a key point of contact, Inside Sales ensures smooth and efficient communication with the Design team to help expedite quote and order processes.
Hours of Work: Monday-Friday
Wage: $25-$26, negotiable depending on experience
Job Responsibilities and Requirements:
Sales Process Management:
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Maintain proficiency in MiTek Sapphire and Management software.
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Oversee and execute the sales process for engineered wood products (EWP) and roof trusses.
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Enter and manage all job and quote data using the company's Management Software (e.g., MiTek).
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Price projects accurately, based on current contracts, lumber files ensuring alignment with profitability goals.
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Ensure timely communication with customers regarding design lead times and permitting.
Customer and Team Support:
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Build strong relationships with Builder Partners, and Contractors through professional communication.
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Maintain up-to-date knowledge on product inventory, production turnaround times,
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and pricing for engineered wood products and garages.
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Provide accurate pricing, documentation, and support to Sales, Design, and Production teams.
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Respond to customer inquiries, resolve issues, and provide technical knowledge related to EWP, roof and floor trusses.
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Support communication between internal teams (Sales, Design, Production) to ensure efficiency in operations and processes.
Administrative and Design Coordination:
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Enter and maintain customer data in the project management system, ensuring accuracy and proper follow-up on outstanding items.
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Review, send layouts and permitting documents to customers.
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Collaborate with the Design team to ensure quotes and orders are processed efficiently.
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Request engineering services (e.g., Tall Wall engineering) and load material orders into Management Software.
Strategic Development and Growth:
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Support sales and growth initiatives by identifying opportunities for process improvement and innovation.
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Assist in developing new strategies for market share growth, particularly in Southern Alberta.
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Participate in sales strategy sessions and contribute to ongoing development plans for the sales team.
Team Collaboration:
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Provide leadership and mentorship to the Sales team, fostering a positive, collaborative environment.
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Assist with onboarding new team members and supporting continuous professional development.
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Work with the VP of Sales and Operations, Production Manager, and other stakeholders to streamline processes and improve customer service.
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Other duties as assigned.
Qualifications:
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Post-secondary education in a relevant field (e.g. business) or equivalent experience.
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Minimum 3-5 years of experience in sales or customer support within the construction or building materials industry.
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Knowledge of new home construction and engineered wood product systems is an asset.
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Proficient in Excel, Word, and project management software (e.g., MiTek Sapphire, Sales Management).
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Adaptable and capable of handling fast-paced, changing environments.
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Strong communication skills, both written and verbal.
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Ability to work across multiple departments and collaborate effectively.
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Strong organizational skills, attention to detail, and ability to manage multiple ongoing projects.
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Able to provide high quality customer service both internally and externally.
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Team Approach to customer service experience.
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Self-motivated.
