Bowling Centre & Arcade Customer Service
About Duncan Lanes
Duncan Lanes Bowling Center & Arcade is a licensed family entertainment facility featuring 18 bowling lanes and a redemption arcade. We welcome league bowlers, families, and groups celebrating special events. We are currently seeking one or two friendly, reliable individuals to join our team.
Position Overview
In this guest-facing role, you will help create a welcoming, safe, and enjoyable experience throughout the bowling centre. The position combines customer service, food and beverage service, event support, arcade assistance, cash handling, and general cleaning duties.
Key Responsibilities
· Welcome guests and provide friendly, attentive customer service.
· Explain bowling options and available snack bar and beverage selections.
· Prepare and serve snack bar food and beverages.
· Host birthday parties, group bookings, and other events.
· Monitor the redemption arcade and assist guests as needed.
· Process payments using the point-of-sale (POS) system.
· Assign bowling lanes and coordinate lane placements.
· Answer telephone inquiries and schedule reservations.
· Clean tables, bowling areas, and shared spaces between groups.
· Complete opening or closing duties, depending on the shift.
· Follow safety, food-service, and responsible alcohol-service procedures.
Required Qualifications
· FoodSafe certification.
· Legally able to serve alcohol (19 years old and valid Serving It Right certification).
· Strong customer service and communication skills.
· Ability to work effectively as part of a team and follow instructions.
· Comfort using or learning a POS system and handling cash.
· Available for evening and weekend shifts.
Preferred Experience
· Previous customer service experience.
· Bartending or food and beverage service experience.
· Experience in entertainment, hospitality, or event environments.
Schedule
Applicants must be available to work weekend shifts. Opening or closing responsibilities will vary by scheduled shift.
What We Offer
· Competitive wages.
· On-the-job training.
· Tips shared during each shift.
· Free open-play bowling for staff.
· A commitment to a safe, fair, equitable, diverse, and inclusive workplace.
How to Apply
Please submit your résumé and a brief note describing your availability and relevant experience. We thank all applicants for their interest; only those selected for an interview will be contacted.
Job Type: Part-time
Pay: From $20.00 per hour
Benefits:
- Casual dress
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
Flexible language requirement:
Application question(s):
- Are you 19+ with a valid Serving It Right certificate?
- Do you have a valid Food Safe certificate?
- Are you available for daytime and evening shifts on weekdays and / or weekends? Evening shifts end between 9 pm and 12:30 am depending on the day of the week. Individuals who cannot work evenings or weekends will not be considered.
Work Location: In person
