The Operations Support Technician is a multi-faceted role designed to support all operational functions within our Calgary Branch. This position is ideal for a proactive, highly organized individual who enjoys a mix of warehouse tasks, field support, and hands-on technical work.
As a key support for the branch, you will assist field technicians, warehouse operations, collections, and the branch management team, while actively apprenticing to become a skilled Commercial Service Technician.
What you will do:
- 1. Technical & Field Operations
- Equipment Modifications: Execute all vend price increases and machine conversions across regional accounts.
2. Warehouse & Inventory Management
- Logistics: Handle daily shipping and receiving duties.
- Organization: Maintain a clean, organized, and safe warehouse and shop environment.
- Inventory Control: Manage parts inventory tracking, auditing, and restocking.
- Shop Support: Assist the Shop Technician with equipment prep and staging.
3. Collections & Property Support
- Collections Assistance: Support the branch collector with daily routes and step in as the primary collector during vacation cycles.
- Room Audits: Inspect laundry rooms to ensure they are properly outfitted and have up-to-date, accurate company signage.
4. General Branch Support
- Collaborate with and assist the Branch Manager on daily operational needs.
- Provide logistical and property-level support to the sales team and property management clients as directed.
- Technician Apprenticeship: Apprentice directly under senior commercial technicians, performing minor equipment repairs, preventative maintenance, and onsite gas connections/disconnections.
- Field Support: Deliver parts directly to field technicians to minimize downtime, assist with on-site repairs, and manage/provide necessary building keys.
What we are looking for:
- Experience: Experience in warehouse operations, property support, mechanical assistance, or a route-based role is highly preferred.
- Technical Aptitude: Strong mechanical aptitude with a willingness to learn commercial laundry equipment repair and gas disconnection/connection procedures.
- Flexibility & Adaptability: A "can-do" attitude with the ability to pivot between warehouse, office, and field environments quickly.
- Organization: Exceptional time-management skills and attention to detail, particularly regarding inventory and route coverage.
- Valid driver’s license with a clean driving record (essential for field support and collections).
- Ability to lift heavy equipment as required in a warehouse/field setting.
Job Type: Full-time
Benefits:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Experience:
- Mechanical: 1 year (preferred)
- Warehouse: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
