The service advisor addresses customer questions/needs promptly and professionally.
Schedule appointments based on service calls.
Assist customers in scheduling appointments for routine maintenance and needed repair
Service Experience:
-Identify service/part needs of customer vehicle to be serviced upon historical service data
-Provide repair and maintenance recommendations
-Advise customers of estimated service and repair costs and review the details of service/repair invoice with customer
-Explain the nature of the repairs
-Determine the progress of the repair/service orders and inform the customer accordingly
-Handle all phone inquiries regarding work in progress, appointments, part orders, and return phone messages promptly
-Be detailed orientated
-Keep service forms and pricing guides up to date
-Ensure all paper work/ documentation is completed in a timely and accurate manner
-Commit to Royal Ford Brand
-Be a champion for delivering excellent customer service
-Be able to handle stressful situations
Skills:
-Excellent customer service skills
-Valid Driver license
-Basic Computer skills
-Math Skills
-Excellent verbal communication
-Flexible and open to change, take on special tasks as needed
-Organized and pay attention to detail
-Automotive/ Parts Experience
-Gr. 12 Diploma
Job Types: Full-time, Permanent
Pay: $39,520.00-$62,400.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Store discount
- Vision care
Flexible language requirement:
Ability to commute/relocate:
- Yorkton, SK: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
