Parts & Retail Operations Manager
Location: Oro-Medonte, Ontario
Position Type: Full-Time, Permanent
Reporting To: President / General Manager
About Us
The Hitch House is a premier, high-volume motorhome dealership operating on 14-acres with 50,000 square feet of state-of-the-art facilities. A dynamic family owned and operated dealership with a dedicated 42-member team, delivering an exceptional experience to motorhome enthusiasts. We are seeking an entrepreneurial leader to take ownership of our Parts and Accessories Department, driving both internal operational excellence and retail revenue growth.
Position Overview
As the Parts & Retail Operations Manager, you will report directly to the President and oversee the complete ecosystem of our parts department. Leading our parts team (2 – 4 staff), you will manage both our consumer-facing retail store and the internal technical counter. This is not a passive inventory role. You will be expected to use your entrepreneurial mindset to source new product lines, optimize profit margins, and expand our retail footprint. You will work with our Service Department to optimize workflows to support our 10 technicians. Your mandate is to eliminate bottlenecks and improve inter-departmental communication.
Key Responsibilities
1. Strategic & Entrepreneurial Revenue Growth
- Treat the parts retail showroom as a high-yield business.
- Identify, negotiate with, and onboard new vendors.
- Develop merchandising strategies and promotional campaigns.
2. Supply Chain & Internal Logistics
- Collaborate daily with the Service Management to align parts availability with the service schedule.
- Implement pre-staging processes.
- Streamline the parts’ technician counter workflow.
3. Team Leadership & Departmental Operations
- Directly manage, mentor, and hold accountable your team members.
- Maintain strict control over inventory turns, obsolescence, and shrinkage.
- Source bulk consumables and specialized shop/detail chemicals to optimize the profitability.
Performance & Compensation Metrics
Your success is directly tied to the growth of the business. While you are given the autonomy to lead, your profit-sharing bonus will be based on increasing operational efficiencies, improving inventory accuracy and your contribution to corporate profitability.
Qualifications
- Experience: Management experience in a parts environment (electrical wholesalers, plumbing wholesalers, farm equipment, heavy truck, or marine industry preferred).
- Leadership: Proven ability to lead a team.
- Business Acumen: An entrepreneurial mindset with a track record of understanding profit margins, recognizing selling & buying opportunities.
- Logistics Command: Strong understanding of inventory control systems.
- Communication: Exceptional communication and conflict-resolution skills to bridge departmental gaps and align team goals.
- Education: Post Secondary Education or proven experience.
Compensation
- $60,000 – $80,000 base salary (commensurate with experience)
- Flexible Benefit Plan
- Paid Vacation Time
- Corporate Yearly Profit-Sharing Incentive
The Hitch House is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), if you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Send resumes to Colleen Greenman ([email protected])
Pay: $60,000.00-$80,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Store discount
Work Location: In person
