Job Title: Tourism Ambassador (Bilingual)
Organization: Tourism Kingston, Visitor Information Centre
Location: 209 Ontario St, Kingston ON K7L 2Z1
Reports to: Visitor Services Specialist
Job Type: Part-Time, On-site at the Visitor Information Centre
Pay Rate: $17.60 (Minimum Wage)
POSITION SUMMARY
Tourism Ambassadors are the welcoming face of Kingston, providing exceptional customer service and local expertise at the Visitor Information Centre. This frontline role includes sharing accurate, engaging information about attractions, events, accommodations, and services in person, by phone, and by email. Ambassadors help create memorable visitor experiences while developing valuable skills in communication, cultural awareness, and tourism operations.
WORKING CONDITIONS
- The Visitor Information Centre is open 7 days a week with varied hours.
- Consistent weekday day time availability is a requirement for this role.
- Employees must be available to work a minimum of 20 hours per week.
- Employees are expected to work a combination of days, evenings, weekends, and holidays.
- Extended hours will be introduced during peak season, events, and festivals.
KEY RESPONSIBILITIES
Customer Service
- Provide friendly, multi-channel support in person, by phone, and by email
- Share engaging information about Kingston’s history, arts, culture, and community
- Promote tourism partner services and products at the Visitor Information Centre and offsite kiosks during events
- Process ticket and merchandise sales accurately
- Ensure merchandise displays and tourism literature are current and well-stocked
- Enter visitor data into the CRM system
- Support daily operations and assist with other duties as assigned
Tourism Industry Knowledge
- Stay informed about Kingston’s attractions, festivals, and events
- Understand and communicate offerings in accommodations, dining, and activities
- Assist visitors with reservations and personalized recommendations
- Keep up to date with local happenings and seasonal highlights
Centre Cleanliness & Organization
- Maintain a clean, welcoming, and professional Visitor Information Centre environment
- Perform routine cleaning and tidying of visitor and staff areas
- Ensure visitor-facing spaces, displays, and information areas are organized and presentable
- Monitor inventory levels and restock supplies, literature, and merchandise as needed
- Report facility, equipment, or maintenance concerns to the appropriate team members
ESSENTIAL QUALIFICATIONS
- Bilingual; Must be able to read, write, and speak fluently in both English and
French.
- Experience in a frontline customer service environment
- Proficiency in Microsoft Office applications
- Interpersonal communication skills
- Demonstrate ability to plan and organize work effectively
- Adaptability
- Understanding of professionalism, initiative, and independence in the
workplace
- Knowledge of Kingston and the surrounding region, including attractions, events, accommodations, restaurants, and outdoor experiences
ASSET QUALIFICATIONS
- Experience working in a tourism or hospitality environment
- Experience working at events, festivals, visitor centres, or community organizations
- Standard First Aid and CPR certification
- Valid Ontario driver's licence and access to a personal vehicle
DISCLAIMER
The job description outlined above is meant to describe the general nature of work
being performed. It is not intended to cover or contain a comprehensive listing of
activities, duties or responsibilities required of the incumbent.
Ready to Apply?
The deadline to apply is July 31, 2026. Please apply directly through this BambooHR job advertisement with your resume and a brief cover letter.
Tourism Kingston is committed to ensuring an inclusive and accessible recruitment process. We strive to meet the accessibility needs of all applicants. If you require any accommodations during the application or interview process, please email [email protected].
Tourism Kingston’s Recruitment Process
Initial Phone Screen
Interview
Reference Checks (with candidate consent)
Formal Offer extended to the selected candidate
Notify all interviewed candidates with a clear outcome
Diversity, Equity & Inclusion Statement
Tourism Kingston aims to provide a supportive, inclusive, and positive work environment for its valued team. This is achieved through a variety of benefits and supports that balance work life with quality of life. Tourism Kingston is Rainbow Registered, a national accreditation for LGBTQI+ friendly businesses and organizations. When you see a Rainbow Registered symbol, you know the business or organization meets a stringent set of standards to ensure LGBTQI+ customers feel safe, welcomed, and accepted.
Land Acknowledgement
Welcome/Boozhoo /Tekwanonwera:tons
to Kingston/Ka’taroh:kwi/Ken’tarókwen/Cataracoui
Kingston remains on the ancestral homelands of the Huron-Wendat, Anishinaabe, and Haudenosaunee Confederacy.
Tourism Kingston acknowledges the everlasting presence of these Nations and other First Nations, Métis, and Inuit who share this landscape today. We are grateful to reside in and remain visitors to this territory, while acknowledging our responsibility to honour the land, water and skies with gentle respect and purifying preservation.
