The Campground Store Personnel is located at Bow Valley Provincial Park near Canmore, AB. The store personnel is responsible for providing exceptional customer service to guests in the campground store, assisting with reservations, maintaining the cleanliness of the comfort station and ensuring a welcoming environment throughout the campground. This role involves handling transactions, managing the store’s inventory, assisting with guest check-ins and providing information about campground operations and local attractions. The ideal candidate will be friendly, detail-oriented and capable of working in a fast-paced environment.
We have multiple Seasonal Store Personnel positions available, with flexible contract dates ranging from April to October. Some roles are for the full season, while others are for shorter periods.
If you love working outdoors, interacting with guests, and being part of an enthusiastic team, this opportunity is perfect for you!
Front-Line Customer Service
Greet customers with a smile and respond to requests and needs quickly in a friendly, courteous, and effective manner.
Provide front-line customer service at the store, reservations counter, and over the phone.
Take personal responsibility to resolve customer complaints and problems, and refer them to management if they cannot be resolved immediately.
Guest Check-Ins and Reservations
Store Operations
Ensure the cleanliness and organization of the store, including stocking shelves, cleaning surfaces, and maintaining a tidy environment.
Monitor inventory levels and restock items as needed to ensure availability for customers.
Identify and address any safety issues in the store, and report them to management or the appropriate personnel if needed.
Comfort Station Cleaning
Clean and sanitize the comfort station, including showers and bathrooms, multiple times daily to ensure a high standard of hygiene.
Restock supplies such as soap, toilet paper, and paper towels, and ensure all fixtures are in working order.
Report any maintenance issues in the comfort station to the appropriate personnel for prompt resolution.
Campground and Local Area Knowledge
Develop and maintain a working knowledge of campground operations, including site locations, hours of operation, costs, and activity schedules.
Provide guests with information about local area attractions, activities, and directions as needed.
Possess a working knowledge of the area map to guide customers to the campground location when necessary.
Operational Support and Site Maintenance
Assist with campsite cleaning and preparation, including post-checkout site maintenance as required.
Support vault toilet cleaning and servicing as assigned.
Participate in periodic cleaning and upkeep of day-use areas.
Provide general operational support to campground staff as needed to ensure smooth daily operations and high service standards.
