OPTIOM INC.
Driven by Aviva
Customer Care Representative / Partner Support Representative
Part-Time · 15–20 Hours/Week · Client Care · Calgary, AB or Langley, BC
Compensation: $20 – $25 / hour (commensurate with experience and role)
At Optiom, the quality of every call — from a policyholder checking on their coverage to a broker partner needing a quick answer — reflects who we are as a company. We are hiring part-time to strengthen coverage during our peak service windows (10:00 – 17:00) and ensure that when someone reaches out to Optiom, they reach someone who is ready, knowledgeable, and genuinely invested in helping them.
We have two part-time openings on our Client Care team — one focused on policyholder service and one on dealer and broker partner support. Both roles are approximately 15–20 hours per week, scheduled around our highest-demand windows. Both are available in Calgary, AB or Langley, BC. If either role fits your background, tell us — and indicate your preference when you apply.
The Roles
Customer Care Representative
You will be a first point of contact for Optiom policyholders — handling inbound inquiries about coverage, supporting claim-related questions, and providing the calm, clear, empathetic service that every customer deserves at the moment they call. This role suits someone with a natural phone presence who thrives in a fast-paced, high-volume service environment.
Partner Support Representative
You will support Optiom's national network of dealer and broker partners — resolving inbound inquiries, assisting with policy and account questions, and building the day-to-day trust that strengthens our distribution relationships. This role suits someone with a background in B2B service, account support, or partner-facing operations.
You Bring
- 1–3 years of customer service or support experience — insurance, automotive, financial services, or any regulated environment is a strong asset
- A professional phone presence and the ability to manage inbound call volume calmly and efficiently during peak hours
- Clear, empathetic communication — you can explain policy details or process steps simply, accurately, and with patience
- Ability to navigate multiple platforms simultaneously (CRM, policy admin, email) without losing focus on the person you are serving
- Reliability and availability for a consistent part-time schedule of 15–20 hours per week, aligned to peak inbound demand windows (typically 10:00 – 17:00)
- A team-first attitude and genuine commitment to getting things right the first time
Bonus Points For
- Active insurance licensing in Alberta or British Columbia (AIC Level 1 or Insurance Council of BC), or confirmed ability to obtain within 90 days
- Experience in an MGA, brokerage, or dealership environment — or familiarity with vehicle warranty, F&I, or specialty insurance products
- Experience using a CRM or policy administration platform in a customer- or partner-facing role
- Bilingual (English / French) — an asset, but not required
Who We Are
Optiom Inc. is a specialty Managing General Agency (MGA) and a wholly owned subsidiary of Aviva Canada — one of Canada's largest and most trusted property and casualty insurers. We specialize in vehicle replacement insurance products distributed through a national network of more than 330 dealerships and 900 broker offices, with over 600,000 policies sold to Canadians. Our team operates with the entrepreneurial energy of a specialty MGA backed by the financial strength and credibility of Aviva. We are growing — and building the team to match.
Optiom uses AI-assisted tools in its initial screening process, as disclosed in accordance with applicable employment standards legislation. All final hiring decisions are made by Optiom's human HR and management team.
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Expected hours: 15.0 – 20.0 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
- Wellness program
Work Location: Hybrid remote in Calgary, AB
