Company Overview
Based in Toronto, 95 Development Inc. is a growing real estate firm specializing in the ownership, management, and development of premier properties. We are looking for a talented, customer-driven professional who shares our passion for providing exceptional service. If you are a hardworking individual with outstanding interpersonal skills, we encourage you to take your career to the next level with us.
Responsibilities
- End-to-End Project Coordination: Liaise between construction, legal, sales, and project management teams to ensure seamless project transitions, from construction milestones to final closings.
- Tarion Compliance & Warranty: Manage the Tarion Warranty New Home Program for all existing and future inventory; ensure all builder obligations and deadlines are strictly met.
- Purchaser Relations & Communication: Serve as the primary point of contact for purchasers; manage all correspondence regarding project status, legal updates on APS (Agreement of Purchase and Sale), and occupancy details.
- Inventory & Sales Support: Provide administrative and customer service support, ensuring properties are ready for market and final delivery.
- Project Preparation: Support the senior team in setting up customer service frameworks and communication timelines for residential developments.
- Conflict Resolution & Negotiation: Handle customer complaints, negotiate fees or delay requests, and manage sensitive client situations with professionalism and integrity.
- Deficiency & Quality Control: Coordinate with the site team to track deficiency repairs, ensuring units meet quality standards before purchaser turnover.
- Documentation & Reporting: Maintain accurate database records, prepare occupancy/closing notice timelines, and draft regular status reports for senior management.
- Administrative Oversight: Establish administrative guidelines for the department and delegate tasks to junior staff to ensure efficient office operations.
Qualifications
- Education: Bachelor’s degree, diploma, or equivalent (DCS/DEC preferred).
- Experience: 3+ years of relevant experience in a Real Estate Customer Relations or related role (High-rise experience is an asset).
- Industry Knowledge: Solid understanding of the Tarion Warranty New Home Program and the Ontario real estate closing process.
- Communication: Superior written and verbal communication skills; ability to interact professionally with lawyers, contractors, and purchasers.
- Technical Skills: Strongly proficient in MS Office (especially Excel and Word).
- Language Skills: Proficiency in Chinese (Mandarin) could be an asset.
- Licensing: A valid G Driver’s License is preferred.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. We encourage applications from all qualified individuals and are committed to fostering a diverse and inclusive workplace as an equal opportunity employer.
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care
Ability to commute/relocate:
- Scarborough, ON M1V 1V2: reliably commute or plan to relocate before starting work (required)
Experience:
- Real Estate Customer Relations: 3 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
