Overview
We are seeking a highly organized and professional Service Coordinator / Office Administrator to join our team. This role is essential in ensuring smooth daily operations, managing client and vendor communications, and supporting team members across various administrative functions. The ideal candidate will possess strong communication, organizational, and supervisory skills, with experience in office management and bookkeeping. This position offers an opportunity to contribute to a dynamic work environment where attention to detail and proactive problem-solving are valued.
About Us
Squires Industrial & Heavy Duty Mechanics provides heavy equipment and industrial mechanical services to mining, construction, and industrial clients across Northern Canada. We pride ourselves on delivering excellent customer service, efficient scheduling, and quality workmanship. We are looking for a highly organized, customer-focused individual to join our team as a Service Coordinator / Office Administrator. This is a key position responsible for coordinating office operations, supporting our field mechanics, and ensuring our customers receive exceptional service.
Responsibilities
- Answer incoming customer calls and emails
- Create, update, and manage work orders Dispatch and communicate work assignments to mechanics
- Coordinate daily schedules and priorities with technicians
- Process customer payments
- Prepare and issue customer invoices
- Add labour, parts, and materials to work orders
- Coordinate with suppliers to source and order parts
- Pick up parts and supplies locally when required
- Track employee camp accommodations Coordinate flights and travel arrangements for employees working rotational schedules
- Generate reports from the company's operating software
- Prepare and submit daily and weekly operational reports to the head office
- Monitor work order progress and provide status updates to management Maintain accurate records and documentation
- Assist with general office administration and other duties as required
Qualifications
- Previous experience in an administrative, dispatcher, service advisor, office coordinator, or similar role is preferred
- Strong customer service and communication skills
- Excellent organizational and time management abilities
- Ability to multitask in a fast-paced environment
- Strong computer skills and the ability to learn new software quickly
- Experience with invoicing, scheduling, accounting, or business management software is considered an asset
- Experience working in the mining, construction, transportation, or heavy equipment industry is an asset
- Valid driver's licence
What We're Looking For
The ideal candidate is someone who:
- Is dependable and takes initiative
- Can prioritize multiple tasks effectively
- Communicates professionally with customers, suppliers, and staff Works well independently and as part of a team
- Pays close attention to detail Is comfortable working with reports, scheduling, and operational data
- Enjoys solving problems and keeping operations running smoothly
What We Offer
- Competitive wage based on experience
- Full-time, permanent position
- Opportunities for advancement
- Supportive team environment
- Varied and engaging work with a growing company
- The opportunity to play a key role in supporting mining and industrial operations across Northern Canada
Pay: From $18.00 per hour
Work Location: In person
