Office Administrator (Maternity Leave Coverage)
Location: Coral Home Comfort Heating & Air Conditioning
Position Type: Full Time (1 Year Maternity Leave Coverage)
Potential Opportunity: Possibility of a permanent part time position after the maternity leave coverage ends.
About Us
Coral Home Comfort is a locally owned and operated HVAC company serving the Okanagan. We pride ourselves on providing exceptional customer service while maintaining a positive, team oriented work environment. We are looking for an organized, motivated, and customer focused Office Administrator to join our team.
This position is a one year maternity leave replacement with the opportunity for a permanent part time position after the maternity leave concludes, depending on business needs and performance.
Position Summary
You will work alongside another Office Administrator to help keep our office running smoothly. This role requires someone who can multitask, stay organized in a fast paced environment, and communicate professionally with customers, technicians, suppliers, and our sales team.
Daily Responsibilities
Morning Responsibilities
- Review incoming water heater quote requests.
- Contact customers to schedule appointments or discuss their quote requests.
- Follow up on customer inquiries as required.
Administrative Duties
- Answer incoming phone calls and assist customers.
- Respond to customer emails.
- Schedule and dispatch service calls for technicians.
- Support the sales team with customer communication and scheduling.
- Assist technicians with questions and office support throughout the day.
Ordering and Warranty Administration
- Complete part warranty and labour warranty submissions from the previous day's work.
- Order replacement parts as required.
- Place stock orders to maintain warehouse inventory.
- Communicate with suppliers regarding orders and availability.
Permits and Payroll
- Submit permit inspection requests following completed installations.
- Assist with payroll preparation and submission.
- Maintain accurate records and filing.
General Office Duties
- Data entry and record keeping.
- Customer follow up.
- Organizing paperwork and digital files.
- Assisting with additional administrative tasks as required.
Qualifications
The ideal candidate will have:
- Excellent communication and customer service skills.
- Strong organizational and time management abilities.
- Ability to prioritize multiple tasks throughout the day.
- Strong attention to detail.
- Comfortable learning new computer software and office systems.
- Experience using Microsoft Office including Outlook, Word and Excel.
- Previous office administration or customer service experience is preferred.
- Experience in the HVAC or construction industry is an asset but not required.
What We're Looking For
We are looking for someone who is:
- Friendly and professional.
- Reliable and dependable.
- Self motivated.
- Comfortable working independently and as part of a team.
- Able to remain calm and organized during busy periods.
- Willing to learn and take initiative.
What We Offer
- Full time hours for approximately one year.
- Competitive wage based on experience.
- Supportive team environment.
- On the job training.
- Opportunity for a permanent part time position after the maternity leave coverage ends.
- Opportunity to grow within the company.
How to Apply
Please submit your resume along with a brief cover letter telling us about yourself and why you would be a great fit for our team.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $25.00-$30.00 per hour
Application question(s):
- Are you Located in the Okanagan area?
- Do you have previous experience in HVAC?
Work Location: In person
