Overview
We're looking for a dependable, people-first Customer Service & Storage Associate to join our team. This is a customer focused position - you'll be the face of the facility for customers visiting in person, calling in, or renting U-Haul vehicles. No two days are exactly alike, and that's what makes it interesting.
Responsibilities
- Greet customers and visitors professionally at the front desk, over the phone and via email, providing exceptional customer service.
- Manage storage areas efficiently, including organizing, maintaining, and updating tenant records.
- Assist customers with inquiries regarding storage options, services, and general information.
- U-Haul vehicle dispatching and reservations.
- Handle data entry tasks accurately using multiple programs.
- Conduct regular walkthroughs of the property to ensure cleanliness and security within the facility.
- Coordinate with team members to ensure maintenance of storage facilities and overall cleanliness.
- Utilize phone etiquette skills when communicating with clients on the phone.
- Engage in marketing initiatives to promote storage services and enhance customer engagement.
- Perform administrative duties such as scheduling reservations, managing paperwork, and maintaining organizational systems.
Experience
- Prior experience in customer service, retail sales, or administrative roles is highly desirable.
- Computer Literacy - with proficiency with Microsoft 365
- Strong organizational skills with the ability to multitask efficiently in a busy environment.
- Ability to work independently during your shift.
- Excellent communication skills, including phone etiquette and negotiation capabilities.
- Experience in marketing or sales is beneficial but not required.
This role offers an engaging work environment where your organizational talents and customer service expertise will make a meaningful impact on our operations and client satisfaction.
Pay: From $21.00 per hour
Benefits:
Application question(s):
- Do you have a current and valid BC Driver's License?
- Does a 4 days working & 4 days off schedule work for you? This alternates throughout the week days and weekends so that no one person is required to work all weekends. If you have a different schedule that would work better for you, please note.
- Are you comfortable handling occasional difficult customer conversations (e.g., late payment or U-Haul concerns)?
Work Location: In person
