This is an open contract position, and please note this is not a salaried role.
The primary role of the Field Service Technician is to assess, diagnose, and repair or replace electronic equipment at customer locations.
You will collaborate with a team of dedicated professionals who prioritize customer satisfaction, make informed decisions, achieve results, navigate uncertainty, and display resilience in their work.
Your qualifications include:
- Conducting tests on electronic devices to identify issues
- Efficiently troubleshooting a variety of devices while prioritizing customer satisfaction and cost-effectiveness
- Replacing various components of equipment and providing training to customers on how to use them
- Installing and upgrading software while also offering training to users
- Keeping an accurate inventory of all new, used, and returned equipment
- Responding to on-site service requests within a 4-hour service level agreement (SLA)
Education and other requirements:
- A diploma in electronics or equivalent experience, which may be accepted in lieu of formal education
- Proficiency in diagnosing and resolving issues related to computing, email, networks, or point of sale terminals (POS)
- Strong communication skills, both written and verbal
- A valid driver's license and the ability to pass a background check
- Flexibility to work shifts, including availability during weekdays and occasional weekends or after hours.
Job Type: Freelance
Pay: Up to $55,000.00 per year
Application question(s):
- If you do not hold a permanent resident or work resident status, your application will be rejected.
- Are you an iPhone user or Android user?
- Are you comfortable traveling in your own vehicle for a duration of 4-5 hours? Please note that mileage will be reimbursed.
- Do you currently have a car?
- Do you currently live in Victoria BC
Experience:
- IT support: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
