UROSPOT: Client Care Administrator
Reports To: Clinic Manager/Owner
Part-time
Hourly compensation is anticipated to fall within the range of approximately $20–22/hour depending on experience, qualifications, and overall role alignment.
The role:
Client Focus
Provides an exceptional client experience and creates a welcoming, supportive environment for every client interaction.
Attention to Detail
“Love is in the details” is a core value at UROSPOT. Demonstrates strong attention to detail and proactively supports clinic operations and client experience.
Communication
Communicates clearly, professionally, and consistently both verbally and in writing.
Organization
Maintains organized systems and processes to ensure efficiency and accessibility of information and tools.
Ownership
Takes pride in their work, demonstrates accountability, and understands how individual responsibilities contribute to the success of the clinic.
Professionalism
Maintains a polished, professional, and client-focused presence at all times.
Resourcefulness
Responds to changing priorities and workplace needs using sound judgment, available
resources, and problem-solving skills.
Time Management
Effectively balances multiple responsibilities and prioritizes tasks in a fast-paced environment.
Job Duties
- Act as a first point of contact for clients, creating an exceptiomally positive and professional experience with every interaction.
- Present a professional and welcoming image of the UROSPOT brand when interacting with clients, visitors, and external stakeholders.
- Answer telephone and email inquiries in a timely and professional manner.
- Daily follow up on client enquires, calls, emails and questions AND confirm bookings.
- Confidently handle phone consultations and support prospective clients through the booking process.
- Manage daily scheduling and coordinate client treatments using clinic software systems.
- Handle billing responsibilities and daily reporting requirements.
- Develop a strong understanding of clinic scheduling and operational software.
- Assist the owner and clinic leadership with administrative and operational tasks as required.
- Maintain a high level of confidentiality and professionalism in all interactions.
- Monitor office and clinic supply inventory and coordinate orders and servicing as required.
- Help create a welcoming, respectful, and comfortable environment for clients discussing sensitive health concerns.
Job Requirements
Ability to interact with people sensitively, tactfully, diplomatically, and professionally at all times.
- Strong interpersonal and communication skills.
- Excellent telephone etiquette and client service skills.
- Ability to adapt to new technology and clinic software systems.
- Ability to maintain positive and professional boundaries.
- Strong organizational and multitasking abilities.
- Ability to work independently as well as collaboratively within a team environment.
- Previous experience in a sales, hospitality, health, wellness, or client service environment in a receptionist or administrative capacity is considered an asset.
Work Conditions
- Operation of desktop computers, iPads, merchant terminals, and phones.
- Extended periods of sitting.
- Frequent interaction with clients, employees, management, and prospective clients.
- Flexibility with scheduling and hours as required.
- Attendance and participation in training and team meetings.
Hourly compensation is anticipated to fall within the range of approximately $20–22/hour depending on experience, qualifications, and overall role alignment.
Acknowledgement and Agreement
UROSPOT is an equal opportunity employer and is committed to creating an inclusive an accessible hiring process. Reasonable accommodations are available upon request throughout the recruitment process.
Pay: $20.00-$24.00 per hour
Work Location: In person
