eHealth Saskatchewan is at the heart of how health care works across the province – powering the digital systems that connect care teams, patients and information. With over 800 employees in 20 communities, we provide IT support and services in 433 locations, ensuring the right information and tools are in the right hands at the right time so care teams can focus on what matters most: patient care. We also manage Vital Statistics, health card services, and MySaskHealthRecord, one of Canada’s leading tools for giving people secure online access to their health information.
At eHealth, how we work matters just as much as what we deliver. Our culture isn’t just something we talk about, it shapes how we make decisions, support each other and deliver results:
1. Partner for results: We prioritize teamwork and ensure decisions involve those affected
2. Serve with purpose: We act with empathy, respect and care in every interaction to deliver better outcomes
3. Own our actions: We own our success and failures, act with honesty, and uphold trust
4. Innovate with intent: We challenge the status quo and turn ideas into action
Join us in strengthening Saskatchewan’s health system through meaningful, people-centered digital innovation.
The Senior Business Analyst is a motivated and detail-oriented professional who supports business improvement initiatives and technology-enabled solutions within the healthcare system. Working closely with internal teams and external stakeholders, the Senior Business Analyst assists in gathering requirements, documenting business processes, and supporting the delivery and enhancement of systems that improve patient care and operational effectiveness.
This role contributes to initiatives across Long Term Care, Home Care, and Mental Health and Addictions services, helping ensure alignment with client needs, organizational priorities, and government direction. The position operates within a dynamic, interconnected environment and requires the ability to understand how systems and processes impact one another as well as the patients we serve.
Reporting to the Manager, Continuing Care and Mental Health Services, you will:
- Gather, analyze, and document business requirements, processes, and system specifications.
- Develop test plans and coordinate user acceptance testing in support of project initiatives and ongoing change and release management.
- Lead and support business process changes and the implementation of new or enhanced applications.
- Collaborate with internal teams, stakeholders, and health system partners to gather and clarify requirements.
- Liaise with technical teams, end users, vendors, and stakeholders to support solution delivery.
- Prioritize issues and manage your area’s workload.
- Provide support and expertise for technology solutions and incident management.
- Lead and participate in projects and working groups to support strategic priorities and continuous improvement initiatives.
- Prioritize issues and manage assigned workload in a changing environment.
- Identify opportunities to improve processes through technology or other enhancements.
- Provide mentorship and guidance to non-senior members on the team.
- Collaborate with health partners to gather reporting business requirements and coordinate the delivery of those report requests with technical resources
- Develop an understanding of key business processes and adapt to evolving business and technology needs
- Act as a trusted advisor to leadership on system enhancements, data strategy, and future state design.
- A post-secondary degree in Computer Science or a related field. An equivalent combination of education and experience may be considered.
- Minimum five years of experience in a Business Analyst or similar role, preferably within an integrated IT or healthcare environment.
- Experience with requirements gathering, process mapping, and solution design techniques.
- Proven documentation, interpersonal, and facilitation skills, with the ability to translate complex ideas into actionable strategies as well as lead, develop, and manage effective relationships with stakeholders.
- Excellent written and verbal communication skills to present ideas and recommendations to clinical and IT professionals.
- Knowledge of IT Service Management and Change Management concepts.
- IIBA Certified Business Analysis Professional (CBAP) designation and/or a PMP certification is considered an asset.
Communication: Ability to clearly convey technical and business information to a variety of audiences through both written and verbal communication.
Leadership: Ability to contribute to team initiatives, support change implementation, and demonstrate initiative in problem-solving and continuous improvement.
Problem Solving: Ability to analyze information, identify issues, and support the development of practical and effective solutions.
Interpersonal: Ability to build and maintain positive, collaborative working relationships with team members, stakeholders, and clients.
Teamwork/Independence: Ability to work effectively both independently and as part of a collaborative team in a fast-paced environment.
Organizational: Ability to prioritize tasks, manage workload, and meet deadlines in a dynamic and changing environment.
Analytical: Ability to gather, interpret, and synthesize information to support decision-making and business needs.
Technical: Ability to design new or adapt existing systems/applications taking into account design alternatives, business requirements, and constraints.
- Career paths and opportunities for advancement
- Health, dental, and pension benefits
- Maternity and parental leave top-up payments
- Earned days off
- Annual pay increases
- Work that truly matters to the people of Saskatchewan
Ready to make a real impact in healthcare technology? Join us and help shape the future of care—apply today!
We value diversity of all kinds and encourage applications from people of all backgrounds, identities, and experiences. Even if you don’t meet every single requirement, we’d still love to hear from you.
