SALES & ACCOUNT REPRESENTATIVE
Department: Sales
Reports To: Branch Director
Location: Kitchener, Ontario
ABOUT KEPLER CANADA
Our Story
Kepler Canada was founded in Richmond Hill, Ontario, as a forward-thinking HVAC distribution company with a mission to deliver cutting-edge, energy-efficient solutions. We primarily serve B2B clients, partnering with HVAC dealers and contractors to provide innovative products, exceptional service, and long-term business support.
What We Offer
We offer a comprehensive portfolio of high-quality HVAC products, including residential and commercial heat pumps, air handlers, mini-split systems, coils, thermostats, controllers, and commercial VRF systems. Our solutions are designed to meet the evolving needs of the HVAC industry while supporting energy efficiency, sustainability, and long-term value.
Strong Partnerships
At Kepler, we believe our success is built on the success of our dealer network. Beyond product distribution, we develop strong, lasting partnerships with HVAC dealers and contractors by providing technical expertise, product training, sales support, marketing resources, and responsive customer service.
POSITION SUMMARY
The Sales & Account Representative is responsible for providing exceptional sales and customer support to Kepler Canada's HVAC and Plumbing Contractor, Distributor, Builder, and Commercial customers. This role serves as a primary point of contact for incoming customer inquiries, order processing, quotations, and after-sales support while assisting the outside sales team in achieving territory sales objectives.
Working closely with the Sales, Operations, and Warehouse Departments, the Sales & Account Representative helps deliver a seamless customer experience from quotation through order fulfillment.
PRIMARY RESPONSIBILITIES
Customer Service & Counter Sales
- Welcome customers and provide a professional, friendly, and knowledgeable experience.
- Process customer orders, quotations, and product inquiries accurately and efficiently.
- Assist customers in selecting the appropriate products for their applications.
- Promote Kepler products by educating customers on features, benefits, and available solutions.
- Build strong relationships with HVAC & Plumbing Contractors through exceptional service and product knowledge.
Customer Sales Support
- Provide outstanding customer service throughout the sales process.
- Prepare quotations and assist customers with product selection and pricing.
- Respond promptly to customer inquiries by phone and email.
- Provide spec sheets, brochures, manuals, and other support literature to customers
- Follow up on quotations and customer requests to help convert opportunities into sales.
- Provide after-sales support such as warranty, parts selection, and preliminary technical support
Order Management
- Process customer orders accurately and efficiently.
- Coordinate with Purchasing, Operations, and Warehouse teams to ensure timely order fulfillment.
- Monitor product availability and communicate lead times to customers.
- Resolve order discrepancies and customer concerns promptly and professionally.
- Maintain accurate customer records, pricing, and sales documentation.
Team Support & Branch Operations
- Pick, pack, and prepare customer orders for pickup or shipment.
- Assist with receiving, stocking, organizing, and maintaining branch inventory.
- Ensure the counter, warehouse, and showroom areas remain clean, organized, and professional.
- Assist with inventory counts and stock replenishment.
- Help manage sales opportunities and maintain accurate CRM records.
- Support branch sales initiatives, promotions, and product launches.
Administration
- Maintain customer info and sales opportunities within the company CRM system.
- Assist with sales reporting and administrative tasks.
- Complete warranty, cash reconciliation, and rebate support as necessary
- Participate in ongoing product training and professional development.
- Promote a collaborative and customer-focused work environment.
REQUIREMENTS
Knowledge
- Post-secondary education
- Minimum two (2) years of customer service, inside sales, or sales support experience.
- Experience within HVAC, construction products, wholesale distribution, or a related industry is preferred.
- Experience in Business is considered an asset
- General knowledge of residential and commercial HVAC systems is considered an asset.
Skills
- Excellent customer service and communication skills.
- Strong organizational and time management abilities.
- High attention to detail and accuracy.
- Strong computer skills, including Microsoft Office, CRM, and ERP systems.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Professional telephone and email communication skills.
Abilities
- Build strong relationships with customers and internal teams.
- Work collaboratively to support company sales objectives.
- Learn technical product information quickly and apply it effectively.
- Solve problems efficiently while maintaining a positive customer experience.
- Work independently while contributing to a high-performing team.
- Demonstrate professionalism, initiative, and accountability.
SUCCESS MEASURES
Performance will be measured by:
- Order accuracy, Processing efficiency, and Quotation turnaround time.
- Customer satisfaction.
- Responsiveness to customer inquiries.
- Support provided to the outside sales team.
- CRM and ERP data accuracy.
- Product knowledge and technical competency.
- Teamwork and collaboration.
WHAT WE OFFER
Kepler Canada offers a competitive compensation package designed to support your professional growth and success, including:
- Competitive salary
- Performance-based bonus opportunities
- Professional product and technical training
- Career advancement opportunities
- Collaborative and supportive team environment
- Company benefits program
- Opportunity to help build one of Canada's fastest-growing HVAC distribution companies
Pay: $55,000.00-$65,000.00 per year
Work Location: In person
