About Us
Your Counselling Ltd. is a compassionate, client-centred counselling practice. With offices in Calgary, Alberta, and Dartmouth, Nova Scotia, we are expanding our administrative and client support team.
Dedicated to supporting individuals, couples, and families on their journey toward mental wellness. Our warm and professional environment is built on trust, confidentiality, and care — and we are looking for a Administrative Assistant/Client Services Coordinator who embodies those same values.
About the Role
As a Casual Administrative Assistant/Client Services Coordinator, you will be the first point of contact for clients contacting a practice from across the country. This is a casual position, ideal for someone who is flexible, empathetic, and thrives in a calm yet purposeful setting. Hours will vary based on operational needs, with potential for increased availability over time. Primary hours for this role will be mornings and weekends.
Key Responsibilities
- Answer phone calls, respond to emails, and manage appointment scheduling
- Maintain and update client records with accuracy and strict confidentiality
- Process payments and handle basic billing inquiries
- Coordinate with counsellors to ensure smooth daily operations
- Assist with general administrative tasks as needed
What We're Looking For
- Prior experience in a receptionist, administrative, or customer-facing role
- Exceptional interpersonal skills and a calm, non-judgmental demeanour
- Strong organizational skills with keen attention to detail
- Ability to handle sensitive information with full discretion
- Comfortable working in a mental health or healthcare environment
- Proficiency with scheduling software, Microsoft Office, or similar tools
- Flexibility to work varying shifts, including evenings or Saturdays
Assets (Nice to Have)
- Experience working in a counselling, psychology, or healthcare setting
- Familiarity with Jane App or similar practice management software
- Knowledge of insurance billing processes
- Bilingual or multilingual abilities
What We Offer
- A supportive, respectful workplace culture rooted in wellness values
- Competitive casual hourly compensation
- Meaningful work that contributes to clients' mental health journeys
- Opportunities for additional hours and long-term growth within the practice
How to Apply
Please submit your application via: https://yourcounselling.ca/careers/
We thank all applicants for their interest. Only those selected for an interview will be contacted. Your Counselling is an equal opportunity employer. We are committed to fostering an inclusive environment for all team members.
Pay: $17.00-$20.00 per hour
Work Location: Hybrid remote in Halifax, NS
