What We're Looking For:
Key Qualifications & Expectations
- Minimum 5 years of dental reception experience in a busy general practice.
- Thorough knowledge of the BC General Practitioner Fee Guide.
- Strong understanding of dental insurance, including assignment and non-assignment claims, pre-authorizations, predeterminations, coordination of benefits, and patient financial arrangements.
- Confident preparing accurate treatment estimates and explaining insurance coverage to patients.
- Excellent organizational and time management skills with the ability to prioritize multiple tasks throughout the day.
- Exceptional attention to detail with a commitment to accuracy in scheduling, documentation, insurance processing, and financial transactions.
- Strong communication skills with patients, doctors, hygienists, assistants, specialists, and laboratories.
- Ability to work independently while collaborating effectively with the rest of the team.
- Positive, professional, and patient-focused attitude.
Daily Responsibilities:
- Complete thorough chart audits to ensure every patient is fully prepared before their appointment.
- Verify insurance benefits, pre-authorizations, estimates, balances, and treatment plans prior to treatment.
- Ensure all required records, x-rays, medical histories, and forms are received and documented.
- Maintain accurate and detailed notes after every patient interaction, including phone calls, voicemails, emails, and treatment discussions.
- Follow office protocols consistently for scheduling, no-shows, deposits, recalls, Invisalign cases, and treatment coordination.
- Collect payments and deposits accurately and ensure patient accounts are up to date.
- Identify potential scheduling, insurance, or treatment issues early and communicate them to the clinical team before they impact patient care.
- Ensure the schedule is organized, productive, and running smoothly each day.
The Right Candidate:
The successful candidate is someone who:
- Takes ownership of their responsibilities without needing constant reminders.
- Follows through on every task until it is fully completed.
- Notices the small details that others may overlook.
- Thinks proactively rather than reactively.
- Asks questions when unsure instead of making assumptions.
- Learns quickly, applies feedback immediately, and continually strives to improve.
- Understands that a well-run front office is essential to an outstanding patient experience.
At Smile Back Dental, our expectation is simple: every patient should arrive to a clinic that is fully prepared for their visit. Success in this role means the front office operates efficiently, the clinical team has everything they need before the day begins, and patients receive an organized, seamless, and exceptional experience from start to finish.
Pay: $35.00-$45.00 per hour
Benefits:
- Company events
- Dental care
- Flexible schedule
- On-site parking
Application question(s):
- Proficient with dental insurance, sending pre-d, looking at breakdowns
- Tracker software proficient
- Can work independently and also be able to train a new admin along side
Experience:
- Dental receptionist: 5 years (required)
Language:
- excellent English (required)
Work Location: In person
