Reception is the bookend of the Wakefield Mill experience. You are the first person who greets each guest with a warm smile and “Hello” like they would a friend of family member. And you check the guests out at the end of their stay wishing them well as the leave.
Keep records of available rooms, reservations, and rented rooms
Register clients in the arrivals register and assign them rooms
Respond to inquiries about hotel services and room availability, in person, by email or by phone
Provide information about services in the community and respond to customer complaints
Compile and verify daily registers, customer accounts, cash statements, and supporting documents using manual or computerized systems
Present the bills to customers leaving the hotel and collect the amounts due
