We are seeking a reliable, professional, and customer-focused Full -Time Receptionist / Shift Supervisor to join our team. This position is approximately 40 hours per week and includes a combination of daytime, evening, and occasional supervisory shifts with the opportunity to transition into a full-time supervisor.
The ideal candidate is personable, organized, a quick learner, and confident working in a fast-paced healthcare environment. Previous experience using Jane App (Jane Software) is required, along with experience working with insurance providers and patient administration.
Responsibilities
- Answer and manage incoming phone calls, emails, and patient inquiries
- Book, reschedule, and confirm patient appointments using Jane
- Provide exceptional customer service and respond to patient questions and needs
- Process insurance-related inquiries and assist with billing administration
- Complete administrative tasks including scanning, filing, and managing required documentation (MVA paperwork, chart copy requests, etc.) in a timely manner
- Ensure the clinic remains clean, organized, and welcoming for patients and staff
- Perform opening and closing procedures
- Communicate effectively with practitioners, staff, and patients
- Support daily clinic operations and assist with troubleshooting front desk issues
- Act as Shift Supervisor during assigned shifts, providing leadership, ensuring smooth clinic operations, and supporting team members as needed
Pay: From $20.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Application question(s):
- Do you have open availability between the hours of 7am to 8pm Monday to Friday?
- Are you able to work at our second location in Fort Saskatchewan?
Experience:
- Running Insurance : 1 year (required)
Work Location: In person
