Job Title: Senior IT Support Provider
Location: Calgary, AB (in office)
Company: Cerco Creative Marketing
About
Cerco Creative Marketing is a progressive, service-driven company dedicated to excellence in infrastructure, technology, and client Digital support. We pride ourselves on creating a professional yet collaborative environment where innovation and reliability come together.
Our team works across multiple sectors to design, implement, and maintain systems that keep our operations secure, efficient, and future-ready. As we expand, we’re seeking a Tier 3 IT Support Provider to take a leadership role in maintaining and advancing our growing digital infrastructure.
Position Overview
The Senior IT Support Provider serves as the senior escalation point within Cerco’s Digital IT operations. You will play a key role in managing advanced systems, optimizing infrastructure performance, and leading high-level troubleshooting and resolution efforts.
This position requires strong technical acumen, a proactive mindset, and the ability to bridge hands-on technical work with strategic planning. You’ll also mentor junior team members and help shape best practices that align with our technology strategy with business objectives.
The ideal candidate will be a detail-oriented IT professional who enjoys complex problem-solving, system optimization, and contributing to a culture of reliability and innovation.
Key Responsibilities
- Serve as the highest-level technical escalation point for complex system and network issues.
- Manage, maintain, and optimize cloud and on-premise infrastructure, including Microsoft 365, Google Workspace, Azure, AWS, GCP (Google Cloud Platform), and Windows Server environments.
- Administer and troubleshoot network infrastructure—firewalls, routers, switches, VPNs, VLANs, and wireless systems.
- Design, implement, and oversee cybersecurity strategies, including monitoring, incident response, and access control.
- Support the deployment and integration of enterprise applications and productivity tools across Microsoft and Google ecosystems.
- Ensure data protection, redundancy, and disaster recovery systems are tested and fully operational.
- Perform root cause analysis on recurring incidents and develop preventive and long-term solutions.
- Create and maintain technical documentation, standard operating procedures, and policy manuals.
- Provide mentorship and technical guidance to Tier 1, Tier 2 and development support staff.
- Collaborate with leadership and external partners to align IT strategy with organizational growth and technology objectives.
Qualifications
- 5+ years of experience in IT support, systems administration, or infrastructure engineering (Tier 3 or equivalent).
- Expert-level proficiency in Windows Server, Active Directory, Exchange Online, Microsoft 365 Administration, Google Workspace Administration, and cloud infrastructure management (Azure, AWS, GCP).
- Experience managing virtualized environments (VMware, Hyper-V).
- Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, routing, VLANs, and VPN configuration.
- Experience with cybersecurity frameworks, endpoint protection, and system monitoring tools.
- Certifications such as:
- Microsoft Certified Solutions Expert (MCSE)
- CompTIA Security+
- Cisco Certified Network Associate (CCNA)
- Azure Administrator Associate
- Google Cloud Certified – Associate Cloud Engineer
- AWS Certified Solutions Architect – Associate (or other AWS entry-level certification)
- Strong analytical, communication, and leadership skills, with a proven ability to manage multiple priorities and projects.
Compensation & Benefits
- Salary Range: will provide offer CAD annually (based on experience and certifications).
- Benefits package, including health spending coverage.
- Professional development support, including certification reimbursement.
- Career advancement opportunities within Cerco’s expanding technology division.
Why Join Cerco Creative Marketing, we believe that great teams build great companies. You’ll join a culture that values initiative, creativity, and collaboration. We empower our people with the tools, autonomy, and trust to deliver exceptional results.
If you’re ready to take ownership of complex challenges and help shape the future of Cerco’s digital technology environment, we’d love to hear from you.
Job Type: Full-time
Pay: From $65,000.00 per year
Work Location: In person
