Overview
We are a leading tour bus and charter bus company based in Toronto. We specialize in daily tours to Niagara Falls, private charter services across Ontario, Eastern Canada, and the United States. Known for exceptional customer service and reliable group transportation, we pride ourselves on delivering memorable travel experiences.
Job Summary
As the Operations Manager, you will oversee the day-to-day operations of our tour and charter services. This pivotal role ensures smooth execution of tours, optimal vehicle scheduling, regulatory compliance, and coordination among drivers, clients, and third-party partners. You will be responsible for maintaining service excellence and operational efficiency while supporting business growth.
Responsibilities:
Tour & Charter Coordination
- Manage and schedule daily Niagara Falls tours and all charter operations.
- Coordinate multi-day tours, optimize routing, vehicle usage and resource allocation.
Team Management
- Supervise, support and schedule drivers and tour guides.
- Conduct regular training and briefings to ensure quality and compliance.
- Maintain a positive and accountable team culture.
Client and Partner Relations
- Communicate with clients, travel agencies, hotels and vendors to coordinate custom charters and partnerships.
- Resolve customer issues or last-minute changes with professionalism and efficiency.
Regulatory and Safety Compliance
- Ensure all fleet operations comply with DOT/MTO regulations, licensing, permits and insurance requirements.
- Conduct and oversee regular vehicle inspections and maintenance schedules.
Administrative Oversight
- Manage bookings, invoicing and reports using internal systems.
- Track and report KPI's related to vehicle usage, tour performance and customer satisfaction.
Business Support
- Provide operational insights to help shape new tour offerings, seasonal routes and pricing models.
- Assist with reviewing vendor contracts and negotiating service terms.
Qualifications
- 3-5 years of experience in operations management, ideally in transportation/travel/tourism.
- Strong knowledge of Ontario geography and travel logistics.
- Experience managing drivers, routes and client expectations in a dynamic environment.
- Exceptional organizational, customer service and problem-solving skills
- Familiarity with MTO/DOT regulations.
- Proficient with scheduling software, spreadsheets, Microsoft Office products.
Preferred Attributes
- Calm under pressure, thrives in fast-paced environments.
- Strong leadership presence with excellent interpersonal skills.
- Passion for travel and tourism.
Job Types: Full-time, Permanent
Pay: $45,000.00-$60,000.00 per year
Benefits:
- Casual dress
- Company events
- On-site parking
Education:
- Secondary School (preferred)
Experience:
- operations management: 3 years (preferred)
- travel/tourism: 2 years (preferred)
Work Location: In person
