Job Overview
Central Concrete and Flooring Accessories Inc. is seeking a hardworking, customer-focused individual to join our Kelowna team in a hybrid Shipping and Receiving/Inside Sales role. This position is designed for a motivated individual who thrives in both a physical warehouse environment and a customer-facing sales capacity.
The successful candidate will spend approximately 60% of their time on shipping, receiving, and warehouse operations, and 40% supporting counter sales activities. This role requires strong organizational skills, attention to detail, effective communication, and a passion for delivering exceptional customer service.
Duties and Responsibilities
Shipping & Receiving (approx. 60% of role)
- Operate a forklift in a safe manner to move received product and prepare product for shipping.
- Verify product expiration codes and inspect incoming shipments for accuracy and condition.
- Lift cases of product and/or stock merchandise according to documented procedures.
- Process all required paperwork and maintain adequate records for reporting and tracking.
- Track shipments and verify receipts of shipments as required.
- Manage inventory of shipping materials and supplies.
- Sort and distribute incoming shipments to the appropriate areas.
- Maintain an organized warehouse, shipping and receiving area, and yard in accordance with policies, procedures, and safety regulations.
- Coordinate with the inside sales team to ensure customer orders are prepared and shipped in a timely and accurate manner.
- Other duties as assigned by the organization.
Inside/Counter Sales (approx. 40% of role)
- Serve as a point of contact for walk-in and telephone customers, responding to inquiries, providing product information, and addressing concerns.
- Assist customers in selecting appropriate concrete and flooring products, services, and solutions to meet their specific needs.
- Quote customers within the approved pricing structure, ensuring that value-added products and premium services are offered on all orders.
- Process sales orders, quotes, and invoices accurately and efficiently, entering information into the system and confirming details with customers.
- Assist with scheduling deliveries and coordinating logistics to ensure timely and accurate fulfillment.
- Handle customer complaints and inquiries promptly and professionally, investigating issues, resolving problems, and escalating as needed.
- Maintain accurate records of transactions and inquiries, documenting information in the system and following up as necessary.
- Stay informed about company products, services, and promotions to provide accurate and up-to-date information to customers.
Qualifications
- Proven experience in a shipping and receiving role or similar warehouse environment preferred.
- Minimum 1–3 years of experience in a related industry (construction, flooring, concrete, or building materials) is an asset.
- Previous experience in customer service or inside sales, preferably in the construction or building materials industry.
- Strong communication skills, both verbal and written, with the ability to effectively present product features and benefits.
- Excellent interpersonal skills with the ability to build rapport and trust with customers and colleagues.
- Good organizational, time management, and prioritization skills, with the ability to multitask in a fast-paced environment.
- Demonstrated ability to operate material handling equipment including a forklift; forklift certification is an asset.
- Ability to perform repetitive heavy lifting; physically fit and able to lift 50 lbs without assistance.
- Ability to remain calm under pressure, problem-solve creatively, and handle difficult situations with professionalism and tact.
- Strong work ethic, positive team attitude, and a commitment to delivering exceptional customer service.
- Self-motivated with high energy and an engaging level of enthusiasm.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required; additional education or training in customer service, sales, or a related field preferred.
Working Conditions
- This is a full-time, hourly position.
- 8 Hour shifts, Monday to Friday
While we thank each applicant, only qualified candidates will be contacted for interviews.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
Job Type: Full-time
Pay: $25.00-$30.00 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Application question(s):
- How many years of forklift experience do you have?
Work Location: In person
