We are seeking an experienced Customer Service Representative that has extensive experience within the Manufacturing industries for our client in the Markham area.
This position is responsible for meeting the goals and objectives of the organization by receiving, resolving, and communicating solutions to customer inquiries or complaints. This role focuses on maintaining customer satisfaction through accurate order processing, effective communication, and completing administrative tasks for an assigned portfolio of customer accounts.
Responsibilities:
- Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
- Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
- Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
- Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
- Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
- Accurate entry of purchase order details into applicable system
Qualifications:
- HS/GED required; AS preferred
- Minimum of 5 years experience within Manufacturing industries (packaging or distribution centers)
- Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar at an Intermediate level.
- Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.
- Ability to work in a fast paced environment dealing with multiple things at the same time
- Experience and track record handling major accounts
Work Schedule: Monday - Friday, 9:00AM - 5:00PM
Salary: $65,000 - 75,000 (Per Annum, Dependent Upon Experience)
Pay: $65,000.00-$75,000.00 per year
Ability to commute/relocate:
- Markham, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please state your status in Canada - Work Permit, PR or Citizen?
Education:
- Secondary School (required)
Experience:
- CSR in Manufacturing Industries : 5 years (required)
- Intermediate Excel: 5 years (required)
- Microsoft Office Suite : 5 years (required)
- Handling Major Accounts: 5 years (required)
Work Location: In person
