Join Facility Plus as a Customer Service Facility Coordinator – Where Service Meets Excellence!
Are you ready to advance your skills in a dynamic, customer-focused role? Facility Plus, a family-owned and operated company since 1987, seeks a Facility Coordinator to help us maintain our industry-leading reputation for excellence in facility maintenance across North America.
We’re more than just a maintenance company – we’re a partner to our clients, ensuring their facilities are clean, safe, and running at their full potential. With our “Just Ask Us!” approach, we provide a near-limitless suite of services tailored to meet every business's unique needs.
Your Role as Facility Coordinator
Due to growth, we are seeking a Customer Service Facility Coordinator to join our team. This exciting position combines on-site and in-office responsibilities, ideal for someone who thrives on variety and values meaningful client interactions. You will:
· Office Administration - In office creating quotes, following up on emails and inquiries
· Customer Site Engagement: Visit client locations to conduct walk-throughs, build relationships, and inspect facilities to ensure quality and satisfaction.
· Project Oversight: Be present during work completion to ensure excellence, address any issues, and maintain high standards.
· In-Person Sales Calls: Represent Facility Plus to new and existing clients, identifying their needs and offering tailored solutions.
· Lead Follow-Ups: Meet with new leads in person to assess requirements and showcase our solutions.
· Customer Service & Problem Solving: Act as the face of Facility Plus, ensuring our clients feel supported, valued, and confident in our services.
What We’re Looking For
We’re seeking someone who brings energy, professionalism, and a commitment to excellence. The ideal candidate will have:
· Education & Experience: Post-secondary education or equivalent experience, with a proven track record in B2B sales and/or service roles.
· Project Coordination Expertise: Experience managing projects or similar responsibilities is an asset.
· Technical Proficiency: Strong skills in Microsoft Office, CRM systems, and databases.
· Travel Flexibility: A willingness and ability to travel to client sites.
What Sets You Apart
· Customer-Centric Mindset: You’re approachable, passionate, and dedicated to exceptional service.
· Organizational Excellence: You excel at managing your time, meeting tight deadlines, and juggling priorities.
· Detail-Oriented Problem Solver: Your proactive approach and sharp attention to detail make you a trusted resource for both clients and colleagues.
· Superior Communication Skills: Fluent in English (bonus if you also speak French or Spanish), you excel at coordinating across multiple locations and teams.
Why Facility Plus?
· Competitive Salary & Benefits: We value your hard work and offer professional development opportunities.
· Supportive Environment: As a family-owned company, we recognize and reward dedication.
· Community Focus: We proudly give back to the community – check out our initiatives on YouTube!
· Dynamic Work Culture: Join a fast-paced, collaborative, and rewarding environment.
Apply Today!
Step into a role that allows you to make a real difference for clients while growing your career. Join a team where innovation meets dedication, and every day is an opportunity to excel. This is an in-office role.
Facility Plus – From floor to ceiling and everything in between, we’re here to help.
Job Types: Full-time, Permanent
Pay: $55,000.00-$70,000.00 per year
Benefits:
- Company events
- Dental care
- On-site parking
Experience:
- Facility Management/Coordination: 3 years (required)
- Microsoft Office: 3 years (required)
- Project Management: 3 years (required)
Willingness to travel:
Work Location: In person
