Customer Service Representative
Overview:
The customer service representative supports customers by processing requests, answering
questions, and responding to concerns.
Responsibilities:
- Process freight requests for assigned customers
- Answer incoming calls for the terminal/region
- Interact with customers in arranging their shipments, pricing and service levels
- Coordinate with operational team to meet customer requirements
- Ensure accurate order rating and timely delivery
- Make proactive sales calls to assigned accounts and pursue new account
opportunities
- Track and update order information
- Ensure accurate and timely data entry
- Provide holiday coverage for other staff/shifts
- Be courteous, knowledgeable, and responsive towards the customers
Expectations:
Company information should be treated in a highly confidential manner. You have specific
responsibilities and are expected to use your knowledge and skill to make a positive
contribution to our corporate goals.
- Possess strong communication skills, be able to multitask and work under minimal
supervision
- Be able to work and thrive in a fast-paced team environment; be energetic; pleasant
and willing to learn
- Commit to new initiatives and programs that promote continual improvement and
efficiency
- Foster a safe work culture for all procedures, including but not limited to:
o wearing PPE if required
o reporting all injuries, claims or near-misses, unsafe or hazardous conditions
