RIMAP Hospitality, founded in 2007, is one of Montreal's largest hotel operators. We proudly manage internationally recognized brands such as Marriott, Hilton, and IHG. Our growth comes from passion, creativity, and the drive to deliver experiences that energize both guests and crew.
At Moxy Hotels, we're anything but ordinary. We're bold, spirited, and never boring—mixing style with a playful twist and an attitude that says "yes" to good vibes. At Moxy Ottawa Downtown, our goal is to keep the energy high from check-in to checkout. We make fun functional, and we want our crew members to do the same.
We're on the hunt for a Guest Service Agent—someone active, upbeat, and ready to bring personality to the front desk. If you thrive on movement, love connecting with guests and crew, and take pride in crafting unforgettable moments, you'll fit right in with our Moxy crew.
REFERENCE #: 2026-0024
POSITION TITLE: Guest Service Agent
DEPARTMENT: Front Office
LOCATION: Ottawa, ON
SCHEDULE: Regular Status
LOCATED REMOTELY: No
POSITION TYPE: Non-Management – Hourly Unionized
BONUS: Not Eligible
BENEFITS: Paid Vacation | Marriott Discounts
REPORTS TO: Front Office Manager
GENERAL SUMMARY:
The Guest Service Agent is the heartbeat of Moxy—the first (and sometimes the best) impression guests get when they walk through our doors. You'll handle check-ins, check-outs, guest requests, and reservations while keeping that Moxy energy high and the vibe authentic. Your role is crucial in creating a seamless, fun, and unforgettable guest experience that makes them want to come back.
WHO YOU ARE:
Experience
- High school diploma or equivalent required.
- Previous experience in front desk, customer service, or hospitality is preferred.
- Knowledge of hotel reservation systems (e.g., Opera, Fosse, Marriott GXP) is a plus.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Extras:
- Flexible schedule including weekends, holidays, and overnight shifts.
- Bilingual (English/French) an asset.
- Excellent communicator with natural interpersonal skills.
- Guest-focused mindset with a passion for delivering exceptional service.
- Familiarity with Marriott systems and procedures.
Physical Requirements:
- Comfortable standing and walking for long periods (up to 8 hours/shift).
- Able to lift/carry up to 25 lbs as needed.
- Manual dexterity to operate front desk and office equipment.
- Writing, listening, and strong visual acuity for detail.
WHAT YOU'LL DO:
Keep It Fresh:
- Welcome guests warmly, greet them with genuine personality, and ensure smooth check-in/check-out experiences.
- Maintain the front desk area—clean, organized, and selfie-ready at all times.
- Keep supplies stocked and the station running like a well-oiled Moxy machine.
- Process reservations, modifications, and cancellations efficiently and accurately.
Support the Crew:
- Provide detailed information about hotel amenities, local attractions, and services—with style and enthusiasm.
- Collaborate with housekeeping, maintenance, and F&B teams to enhance every guest's experience.
- Jump in where needed across departments; we're all in this together.
- Handle guest requests and concerns with professionalism, positivity, and Moxy attitude.
Delight the Guests:
- Employ the LEARN approach when resolving guest concerns—and always come out with a win.
- Assist with transportation arrangements, special requests, and personalized touches that make stays memorable.
- Handle phone calls, emails, and inquiries with professionalism and flair.
- Create moments that turn guests into Moxy loyalists.
Shine Behind the Scenes:
- Maintain accurate guest records, billing, and payment processing.
- Process transactions correctly—cash, credit, and room charges.
- Assist with night audit duties when required.
- Follow all security protocols: room key control, guest privacy, and safety procedures.
- Monitor the lobby and front desk area, reporting any issues promptly.
Be the Moxy:
- Bring your personality to every interaction—energetic, friendly, and ready to connect.
- Join daily huddles and affirmations to keep the team motivated and aligned.
- Practice the Moxy attitude in every guest and crew interaction—authentic, fun, and problem-solving focused.
- Respond to emergency situations and coordinate with appropriate departments as needed.
WHY YOU'LL LOVE IT HERE:
- A workplace that celebrates your individuality and genuine personality.
- Marriott perks, discounts, and membership benefits.
- A fresh, high-energy brand where every shift feels meaningful.
- Real opportunities to grow within RIMAP Hospitality.
- The satisfaction of knowing you set the tone for every guest's stay.
At Moxy Ottawa Downtown, the front desk isn't just a checkpoint—it's a stage. If you're all about showing energy, creativity, and personality, let's make some noise.
* Our organization is an employer aware of professional fairness and committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is used for the purpose of lightening the text. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected by provincial or federal laws.
Pay: $23.40 per hour
Benefits:
- Flexible schedule
- Paid time off
Language:
Work Location: In person
