Job description
Date of Request:
Position Title: Operations Coordinator
Salary: $45,000 year
Location: 1925a Barton St. E, Hamilton, ON, in-person
Hours: Mon to Fri, 8 am - 5 pm, on-call evenings every fourth week
About the Company:
The Tandet Group of Companies is a family-owned transportation organization that has been in business for over 40 years. Recognized as one of the safest fleets in North America, we have been named a Top Fleet Employer by Trucking HR Canada for Eleven consecutive years. We operate one of the newest fleets and modern trailer amenities in the Canadian tank transportation sector and are committed to excellence, safety, and customer service.
Position Summary
We are seeking a highly organized and detail-oriented Operations Coordinator to support the day-to-day operations of our trucking division. This role plays a key part in ensuring efficient dispatch coordination, shipment tracking, customer communication, administrative support, and operational reporting.
The ideal candidate thrives in a fast-paced, high-volume environment, can manage multiple priorities simultaneously, and enjoys working with both drivers and customers to ensure operational excellence.
What You'll Do
Administrative & Documentation Support
- Perform detailed data entry with a high degree of accuracy.
- Process Proofs of Delivery (PODs) and ensure all required shipment documentation is complete and properly filed.
- Assist with invoicing, billing administration, and record management.
- Maintain shipment records and supporting documentation within the TMS system.
- Perform general office duties including answering phones, filing documents, and supporting office operations.
Operations Support
- Assist in monitoring driver performance and compliance with company policies, safety standards, and transportation regulations.
- Help coordinate operational activities to maximize fleet efficiency and service performance.
- Support reporting and analysis of key operational metrics.
- Maintain accurate records related to dispatch, payroll, maintenance, and operational activities.
Dispatch & Shipment Coordination
- Support daily dispatch operations to ensure the safe and timely movement of freight.
- Track a high volume of active shipments and provide real-time updates to drivers, customers, and internal teams.
- Communicate load assignments, delivery schedules, route changes, and operational updates to drivers.
- Troubleshoot delivery issues and unexpected situations to minimize service disruptions.
- Maintain accurate dispatch schedules and customer delivery timelines.
Customer Service & Communication
- Serve as a key point of contact for customers regarding shipment status and delivery updates.
- Respond to customer inquiries professionally and resolve issues in a timely manner.
- Build strong working relationships with drivers, customers, and internal stakeholders to ensure exceptional service.
Other Duties
- Take on additional responsibilities and special projects assigned to support the efficient operation of the business.
What You Bring
- Excellent communication skills with the ability to effectively interact with customers, drivers, and team members in a fast-paced environment.
- Strong organizational and time-management skills with the ability to manage competing priorities.
- Proven ability to multitask and perform well in a high-volume, deadline-driven environment.
- Exceptional attention to detail and accuracy in data entry and documentation.
- Strong problem-solving skills and the ability to adapt quickly to changing business needs.
- Ability to work independently as well as collaboratively within a team environment.
- Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word.
- Knowledge of transportation, logistics, fleet operations, or regulatory compliance is considered an asset.
- Experience with Transportation Management Systems (TMS), such as TMW, is an asset.
- Previous experience in transportation, logistics, dispatch, customer service, or administrative support is preferred.
Why Join Tandet?
- Join an award-winning transportation organization with a strong reputation for safety and operational excellence.
- Work alongside experienced professionals in a collaborative and supportive environment.
- Gain valuable experience in transportation, dispatch, logistics, and fleet operations.
- Build your career with a stable, growing company that values its employees and promotes professional development.
- Competitive salary based on experience.
- Health insurance, dental, and vision benefits.
- Paid time off and holidays.
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Ability to commute/relocate:
- Hamilton, ON L8H 2Y7: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What interests you about this role?
- We run 24/7, Are you willing to be flexible in after hours, if and when needed including an on-call shift (including evenings) once every 4 weeks?
Work Location: In person
