Alcor Elevator Ltd.
Hamilton, Ontario
Full-time | On-site
$22.00 per hour
Job Overview
Alcor Elevator Ltd. is seeking a dependable, highly organized Administrative Assistant / Service Coordinator to join our busy office team.
This is a fast-paced, central role that supports our field staff, office team, clients, and daily service operations. The successful candidate will be responsible for answering incoming calls, dispatching service requests, coordinating parts and inventory, maintaining accurate records, and ensuring information is communicated promptly and professionally.
We are looking for someone who takes initiative, remains composed when priorities change, and enjoys keeping people and operations organized. Previous elevator or construction-industry experience is an asset but is not required.
Key Responsibilities
- Answer incoming telephone calls and respond to client inquiries professionally and courteously
- Receive service requests, gather accurate information, and dispatch calls to the appropriate field personnel
- Communicate service updates between clients, technicians, and office staff
- Monitor open service calls and follow up as required
- Support office and field staff with daily administrative and operational needs
- Order parts, materials, tools, and office supplies
- Track orders and follow up with suppliers regarding pricing, availability, and delivery
- Receive parts and maintain accurate inventory records
- Assist with purchase orders, work orders, service documentation, and data entry
- Prepare correspondence, reports, spreadsheets, and other documents
- Assist with scheduling and coordinating technicians or service appointments
- Help maintain accurate customer, job, and equipment information
- Complete additional administrative duties as required
Qualifications
- Previous experience in an administrative, customer-service, dispatch, or office-support role
- Strong telephone communication and professional customer-service skills
- Excellent organization and attention to detail
- Ability to prioritize multiple tasks in a busy, deadline-driven environment
- Ability to remain calm and professional when handling urgent service calls or changing priorities
- Strong written and verbal communication skills
- Proficiency with Microsoft Outlook, Word, and Excel
- Comfortable learning new software and internal systems
- Accurate data-entry and record-keeping abilities
- Ability to work independently while contributing to a team environment
- Reliable attendance and a strong work ethic
Assets
- Experience with service dispatching or coordinating field technicians
- Experience in the elevator, construction, mechanical, or skilled-trades industry
- Experience ordering parts and managing inventory
- Experience working with purchase orders, work orders, or service-management software
- Familiarity with technical terminology or equipment-based service operations
What We’re Looking For
The ideal candidate is proactive, dependable, and willing to take ownership of their responsibilities. You should be comfortable speaking with clients, coordinating urgent requests, following up on outstanding items, and helping the office stay organized during busy periods.
This position is well suited to someone who enjoys variety, works well under pressure, and takes pride in providing reliable support to both customers and coworkers.
Compensation: $22.00 per hour
Alcor Elevator Ltd. is committed to providing an inclusive and accessible hiring process. Accommodations are available upon request for candidates participating in all stages of the selection process.
Pay: $22.00 per hour
Work Location: In person
