Job Summary
We are seeking an Entry-Level Customer Experience Associate & Technical Support Coordinator to join our dynamic team on a full-time or part-time basis. This role is ideal for individuals passionate about providing exceptional customer service and supporting technical operations. The position involves assisting clients with technical issues, troubleshooting hardware and software, and ensuring smooth IT support processes across various operating systems and platforms. Candidates will gain valuable experience working with a range of tools and technologies, including VPNs, macOS, Linux, ServiceNow, Jira, and more. This role offers an excellent opportunity to develop foundational skills in IT support while delivering outstanding customer service in a collaborative environment.
Duties
- Provide technical support to customers via help desk channels, resolving issues related to computer hardware, software, and networking.
- Assist users with operating systems such as Windows, macOS, and Linux, ensuring proper functionality and troubleshooting problems.
- Support network-related inquiries involving LAN configurations, firewalls, and computer networking principles.
- Utilize tools like ServiceNow, Jira, BMC Remedy to document incidents, track progress, and manage support tickets efficiently.
- Guide customers through software troubleshooting steps for applications including Microsoft Office and other productivity tools.
- Support desktop support activities such as installing updates, configuring hardware devices, and maintaining system security protocols.
- Collaborate with team members to escalate complex issues when necessary and ensure timely resolution of customer inquiries.
- Maintain clear communication with clients to provide updates and ensure a positive customer experience throughout the support process.
Qualifications
- Basic understanding of IT support concepts including computer hardware, operating systems (Windows, macOS, Linux), and software troubleshooting.
- Familiarity with network fundamentals such as LAN setup, VPNs, firewalls, and general computer networking principles.
- Experience with help desk ticketing systems like ServiceNow or BMC Remedy is a plus.
- Knowledge of Jira for issue tracking or project management is advantageous.
- Strong communication skills to effectively assist customers with technical issues in a professional manner.
- Ability to learn quickly about new tools and technologies relevant to IT support environments.
- Prior experience or coursework related to desktop support or IT help desk roles is desirable but not required.
- A proactive attitude with excellent problem-solving skills and a customer-focused approach.
This position offers an engaging environment for individuals eager to grow their technical expertise while delivering exceptional customer service in a supportive team setting.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company pension
- Dental care
- Flexible schedule
- On-site parking
- RRSP match
- VRSP
Work Location: In person
