Speedy Transport Group Inc. founded in 1941 as a local, same-day parcel pick-up and delivery service, Speedy Transport (SZTG) has grown to be one of Canada's largest privately held carriers.
If you are looking for a company which strives for growth and dedicates their commitment to delivering customer satisfaction, we would love to connect with you.
- Yearly salary increases based on performance
- Bonus pay and paid time off
- RRSP Match
- Extended health, dental, and vision care
- Life and disability insurance
- On-site parking.
Position Summary:
We are seeking an energetic and outgoing individual for the position of a Customer Care Representative at our Brampton terminal.
Hours: Monday to Friday Day Shift 0930 1800
Duties & Responsibilities:
- Carry out administrative activities associated with manifesting for various loads.
- Establish work priorities, processing shipments to brokers, and ensures deadlines are met.
- Provide various types of office support such as responding to customer inquiries, maintaining customer accounts, processing applications for service.
- Extensive contact and interaction with the public in situations requiring problem resolution, and duties which relate specifically to customer concerns.
- Research and follow up on customer problems and respond to questions.
- Obtain information from the customer to perform a requested task.
- Tracing and producing P.O.D.'s for customers.
- Calling customers to confirm delivery on unsigned bills.
- Answering customer pick-up calls.
Qualifications
- Knowledge of Customs paperwork considered an asset.
- Previous experience within the transportation industry preferred.
- Must be proficient with Microsoft Office.
- Ability to work and learn in fast-paced environment.
- Ability to work effectively, efficiently, and courteously with other staff.
- Ability to prioritize and organize work effectively to accommodate a high-volume environment in order to meet deadlines.
Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process.
#HP
Job Types: Full-time, Permanent
Pay: From $40,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
Experience:
- Customer Service: 1 year (preferred)
- Transportation: 1 year (preferred)
Work Location: In person
