At Francis Lien we recognise the unique skills and experiences people bring into our organisation. We provide a range of benefits to support our paramount commitment to staff morale and engagement including:
- Fully paid, comprehensive classroom and on the job training in our dedicated training facilities
- Rewards and recognition program, including awards and corporate retail discounts
- Ongoing training tailored for your personal development goals, including opportunities outside your current team or location
- Friendly and diverse team with inclusivity and care at the heart of everything we do.
About the Role
Utilising your previous Call Centre / Customer Service Representative experience, you will be servicing customer inbound calls on behalf of an Australian Government department from our Ontario contact centre.
The centre operates between 7:00am and 11:00pm Monday to Friday, with the flexibility to work extended hours. Full Time availability is essential.
- Be part of our first-class customer service team, helping improve people’s lives
- Manage complex inbound enquiries and deliver against consistent KPIs
- Log detailed interactions for all tasks and actions in accordance with our client’s policies
- Manage secure and sensitive data with professionalism and empathy
- Access ongoing coaching and development to deliver first class service.
About you
- Previous customer service experience in a fast-paced environment
- Engaging phone manner with strong desire to learn new skills
- Ability follow processes and solve problems
- Applicants will need to successfully complete a police clearance prior to commencement.
Job Type: Full-time
Pay: $19.00 per hour
Schedule:
