About Us
Sabre IT is a Canadian managed services provider supporting growing businesses with reliable and secure technology solutions. We specialize in Microsoft 365, cybersecurity, cloud services, and responsive user support, taking a proactive approach to IT. Our team values collaboration, clear communication, and continuous improvement, working closely together to deliver consistent, high-quality service to our clients.
We’re looking for an L1 Technician who thrives in a fast-paced managed services environment and enjoys providing front-line technical support. This role is ideal for someone who is eager to learn, takes initiative, and enjoys troubleshooting common IT issues while following established processes. You’ll be responsible for handling incoming requests, resolving basic technical problems, and escalating more complex issues when needed—all while delivering a great customer experience. If you’re someone who values clear communication, stays organized, documents your work, and takes pride in helping both users and your team succeed, we’d love to hear from you.
This is a remote role, but some travel for meeting with clients/on-site work may be required.
Candidates should reside in: GTA and surrounding areas.
Responsibilities
Desktop Management & Support
- Serve as the first point of contact for users experiencing desktop or basic network issues, providing immediate assistance whether phone, ticketing system or email.
- Work from assigned ticket queues and coordinate with the service coordinator
- Install, configure, and maintain Windows and macOS desktops, laptops, and mobile devices.
- Handle the setup and basic configuration of desktop systems and software, ensuring connectivity to the network. (Entry Level)
- Support client end-users with advanced troubleshooting of OS, applications, and peripheral issues.
- Implement basic desktop security measures such as installing antivirus software, applying patches, and educating users on security protocols.
- Configure and troubleshoot user profiles, printers, remote access, and file shares.
Endpoint Administration
- Administer Microsoft Intune, Endpoint Manager, or similar MDM solutions for device policies, app deployment, and compliance.
- Maintain Active Directory user accounts, group policies, and login scripts relevant to desktops.
- Perform regular maintenance tasks on desktop systems to ensure they function efficiently and without interruption.
- Deploy and support Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint).
- Monitor endpoint health and performance using RMM tools (ConnectWise, Datto RMM, N-able, etc.).
User Experience, Escalations & Process Documentation
- Escalate complex issues to Level 2 support when necessary.
- Provide onboarding support for new users (account creation, laptop setup, profile configuration).
- Deliver excellent customer service and ensure users can work productively with minimal downtime.
- Maintain up-to-date documentation for standard desktop builds, images, and support procedures.
- Contribute to the IT knowledge base with troubleshooting guides and FAQs.
- Track and report on desktop inventory, license usage, and warranty status.
- Implement basic desktop security measures such as installing antivirus software, applying patches, and educating users on security protocols.
- Document user issues and the steps taken to resolve them.
Qualifications
· Post-secondary diploma/degree in IT, Computer Science, or related field.
- 1-3 years of experience in desktop support, preferably in an MSP environment.
- Strong knowledge of Windows 10/11 and Microsoft 365 administration.
- Experience with endpoint management tools (Intune, SCCM, JAMF, or equivalent).
- Familiarity with ticketing/ITSM systems (Autotask, ConnectWise, ServiceNow).
- Understanding of endpoint security best practices (antivirus, encryption, MFA, conditional access).
- Certifications preferred: CompTIA A+, Microsoft MD-100/MD-101, or Azure Fundamentals.
- Excellent troubleshooting, documentation, and communication skills.
Compensation
- Base salary starts at $40,000 CAD, with room to negotiate based on your technical level, relevant experience, and demonstrated skills.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- Dental care
- Extended health care
- RRSP match
- Vision care
- Work from home
Location:
- Greater Toronto Area, ON (required)
Work Location: Remote
