IT Systems Coordinator
Corporate Services Division, Paterson Group Inc. – Ottawa, ON
Paterson Group, one of Canada’s oldest geotechnical engineering consulting firms, is recognized for expertise in geotechnical engineering, environmental engineering, hydrogeology, materials testing, noise, and vibration studies, structural engineering and building science engineering. Customer service is our first priority. We provide professional services based on technological expertise, interactive project management, a wealth of local knowledge, and creative solutions.
Paterson Group’s client base includes major developers, building owners, property management firms, condominium properties, and many other public and private housing and commercial building groups.
The Corporate Services Division in Ottawa has an immediate opening for a full-time IT Systems Coordinator with two to five years of relevant experience. We are looking for the best and the brightest candidate to fill this role; the reward is a competitive salary (reviewed annually) and benefits package. We also offer a corporate RRSP plan with contributions matching by Paterson Group, comprehensive group employee benefits, including extended health care, an employee assistance program, several extracurricular social events throughout the year, along with several other perks.
As an integral member of the Corporate Services Team, the IT Systems Coordinator will coordinate staff technology support, onboarding/offboarding, hardware tracking, software access, Microsoft 365/SharePoint, approved AI tools and routine IT issue resolution. The ideal candidate is a self-starter, detail-oriented, honest, hardworking individual, and with the ability to multi-task. The candidate should also be a great team player who thrives on continuous improvement and embraces change in their everyday approach with their work. The ability to communicate effectively with the various departments will be a vital part of the role.
The ideal candidate for this dynamic and challenging role should be capable of the following:
- Coordinate routine IT support for computers, printers, phones, docks, monitors, meeting rooms and software;
- Coordinate new employee technology setup with HR, managers and the external IT provider, including hardware, accounts, email, Teams, SharePoint and software;
- Coordinate offboarding, including hardware return, access removal, file/email transfer, device wipe/reassignment and inventory updates;
- Maintain hardware/software asset inventory, including assigned users, warranties, device age, replacement timing and software licences;
- Support Microsoft 365, SharePoint, software installation/licensing, document sharing, collaboration tools and approved AI workflows;
- Liaise with HR, managers, staff and the external IT provider to track tickets, escalate advanced matters and improve recurring processes;
Qualifications
- 2 to 5 years of experience in IT support, help desk, systems coordination or a similar internal technology support role;
- Experience supporting Microsoft 365, Outlook, Teams, OneDrive and SharePoint;
- Experience setting up laptops, desktops, docks, monitors, phones, printers and meeting-room equipment;
- Familiarity with onboarding/offboarding, permissions, software installation and hardware asset tracking;
- Strong attention to detail and a high degree of accuracy;
- Proven prioritization, time management and project management skills;
- Effective written and interpersonal communication skills;
- Asset management, ticketing, Intune, Bluebeam, Autodesk, Deltek/Vantagepoint, Adobe, GIS, AI or automation experience an asset.
Start date: ASAP (negotiable)
Benefits
- Opportunity for a rewarding career at a highly successful consulting firm.
- Competitive compensation package.
- Group RRSP offered after 3 months of employment. The company will match the employees’ contributions up to 5%.
- Group Insurance coverage for medical, dental, life insurance, long and short-term disability. Eligibility upon completion of three (3) months of employment. Individual costs for each plan member are shared equally by the employee and the company.
- Welcoming and supportive work environment with numerous social events.
Pay Range: $55K to $65K – salary is commensurate with education and experience
Additional pay:
Overtime pay
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
Monday to Friday
Weekends as needed
Work Location: In person
How to apply:
Candidates can apply through Indeed. We appreciate the interest and efforts of all applicants; however, only those short-listed as candidates will be contacted.
Paterson Group Inc welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
For more information on our company, please visit: https://patersongroup.ca/
Disclaimer:
- This posting is for a new vacancy. Our hiring process does not involve the use of artificial intelligence to screen, assess, or select applicants.
Pay: $55,000.00-$65,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
