Join Wainbee!
Wainbee is 100% employee-owned! This is reflected in the values we place on our employees and the way we support them.
Here's what you can expect when you join our team:
1. Growth opportunities in the industrial sector: Wainbee offers a dynamic environment with many opportunities for growth.
2. Competitive compensation and benefits: We value our employees and recognize their contributions. As an Inside Sales Technical Representative at Wainbee, you can expect an annual bonus, employer-paid benefits and a pension plan that includes an employer contribution.
3. Training and support: We offer ongoing training and support to help you thrive in your position.
Position: Customer Experience Support
Location: Edmonton
Schedule: 40 hours per week, from 8 a.m. to 5 p.m
Responsibilities
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Promptly respond to incoming phone calls and customer inquiries received by phone, email, or in person
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Process quotations and orders quickly and efficiently
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Follow up on all submitted quotes within 24 hours
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Provide technical assistance to support product selection (excluding engineered systems and projects)
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Properly manage and process return requests
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Promote the use of in-stock items to customers
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Cross-reference competitor part numbers with appropriate Wainbee products
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Work closely with outside sales representatives to support marketing programs and company objectives
Working Conditions
Physical Requirements
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Very light physical activity
Mental/Professional Requirements
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Proficiency in english
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Strong organizational skills and attention to detail
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Excellent time management skills
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Strong interpersonal and leadership skills
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Excellent communication and teamwork abilities
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Ability to work in a fast-paced environment and manage multiple tasks simultaneously
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Ability to handle stress
Requirements
Education / Experience
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High school diploma with 1–2 years of relevant experience, or a certification in a technical/mechanical field, or an equivalent combination of education and experience
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Proficiency in Microsoft Office 365 (Outlook, Excel, Word)
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3+ years of inside technical sales experience
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Mechanical aptitude (assessed through a standard test)
If you're passionate about taking on new challenges, APPLY NOW! We look forward to meeting you!
