About GachaShop
GachaShop is a leading supplier of high-quality vending hardware and authentic Japanese capsule toys. We specialize in selling the machines and products that bring the global capsule toys phenomenon to businesses across North America.
We’re looking for a highly organized Office Assistant to keep our headquarters running smoothly and ensure our customers are getting the best service possible as we continue to scale our operations.
About The Role
As our Office Assistant, you will be the operational backbone of our headquarters. You’ll handle the behind-the-scenes mechanics including logistics, managing supplies, and ensuing our customers receive top-tier support.
Key Responsibilities:
- Customer Support: Act as the first point of contact for client inquiries, providing product information and status updates on hardware and inventory orders
- Logistics & Order Management: Process orders for vending machines and capsule refills, coordinating with suppliers and shipping partners to ensure accurate and timely distribution
- Inventory Tracking: Assist in monitoring stock levels of capsule toys to ensure customers orders are fulfilled
- Data Management: Update and maintain accurate records in our CRM, including client information, inventory levels, fulfillment and delivery statuses
- Project Support: Assist the management team with administrative tasks related to retail expansions, events, new product launches etc.
Qualifications:
- Minimum of 2+ years of experience in operations, administrative, or high-volume customer service roles.
- Excellent written and verbal communication skills; you can handle client inquiries with professionalism and clarity.
- Highly organized with a "detail-oriented" mindset—you double-check the small things to ensure every order is perfect.
- Natural problem solver who can think on your feet when logistics or inventory challenges arise.
- An interest in Japanese pop culture, collectibles, or the vending industry is a major plus!
Want to be part of the team? Submit your resume today. We are looking for candidates who are ready to start immediately in our Vancouver office.
Pay: $20.00-$23.00 per hour
Work Location: In person
