We are seeking a highly skilled Enterprise Business Architect to lead the implementation of cutting edge cloud based contact center solutions. This role requires deep expertise in contact center operations, cloud technologies, and enterprise architecture principles. The ideal candidate will work directly with clients to understand their needs and translate them into innovative, scalable, and secure technology solutions.
Your future duties and responsibilities
You will be responsible for designing systems that enhance customer experience, improve operational efficiency, and align with client governance and compliance frameworks. Strong communication skills are essential, as you will engage with stakeholders across all levels—from end users to senior leadership.
Required qualifications to be successful in this role
. Enterprise Business Architect Position Description We are seeking a highly skilled Enterprise Business Architect to lead the implementation of cutting edge cloud based contact center solutions.
This role requires deep expertise in contact center operations, cloud technologies, and enterprise architecture principles. The ideal candidate will work directly with clients to understand their needs and translate them into innovative, scalable, and secure technology solutions.
You will be responsible for designing systems that enhance customer experience, improve operational efficiency, and align with client governance and compliance frameworks.
Strong communication skills are essential, as you will engage with stakeholders across all levels—from end users to senior leadership.
. Collaborate with clients to gather requirements and understand business needs.
. Design and implement cloud based contact center solutions aligned with client objectives. . Develop and maintain enterprise architecture frameworks and standards.
. Ensure scalability, reliability, and security of contact center systems.
. Lead integration of contact center technologies with enterprise systems (e.g., knowledge bases, WFM, WFO, automation, generative/agentic AI, AI analytics).
. Provide technical guidance and support to project teams during implementation.
. Conduct assessments and audits to ensure compliance with industry standards.
. Stay current with trends in cloud technologies and contact center innovation.
. Create detailed documentation and implementation plans. . Facilitate training and knowledge transfer for clients and internal teams.
. Develop business architecture strategies aligned with organizational goals.
. Analyze and optimize contact center platforms to improve agent efficiency and customer experience.
. Analyze and improve business processes for greater effectiveness.
. Translate business requirements into technical solutions in collaboration with stakeholders.
.Ensure alignment between business strategies and IT initiatives.
. Lead development of business models and capability maps.
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $90,000–$140000. This role is an existing vacancy.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team—one of the largest IT and business consulting services firms in the world.
