公司 / Company: Gogo Tours Ltd.
工作地點 / Location: 多倫多 / 大多倫多地區（不帶團期間須於辦公室上班） / Toronto / GTA (In-office required during non-tour periods)
工作類型 / Employment Type: 全職 / Full-time
主要職責 | Key Responsibilities
- 以廣東話、普通話及英語透過電話、電郵、WeChat、WhatsApp 及面對面方式與客戶溝通Communicate with clients in Cantonese, Mandarin, and English via phone, email, WeChat, WhatsApp, and in person
- 不帶團期間，須於辦公室（多倫多/GTA）出勤，專注於客戶諮詢、銷售跟進與行政工作During non-tour periods, the candidate is expected to work on-site in the office, focusing on client consultations, sales follow-ups, and administrative tasks
- 了解客戶的旅遊需求，並推薦合適的團體旅遊或客製化行程Consult with clients to understand their travel needs and recommend suitable tours and itineraries
- 銷售團體旅遊、旅遊套票及相關附加服務Sell group tours, custom travel packages, and add-on services
- 跟進來自網站查詢、旅遊展、門市及轉介的潛在客戶Follow up on inbound leads from website inquiries, travel shows, walk-ins, and referrals
- 準備準確的報價、行程建議及訂位文件Prepare accurate quotes, itineraries, and booking documentation
- 兼任隨團領隊：親自帶領約 45 人的旅遊團前往歐洲、亞洲、非洲及南美洲等地，每次需隨團出境 9 至 19 天Serve as an International Tour Guide: Personally lead groups of approximately 45 travelers on worldwide itineraries across Europe, Asia, Africa, and South America, requiring international travel for 9 to 19 days per trip
- 於旅遊期間提供卓越的地面服務、協調行程並確保旅客安全與滿意度Provide exceptional on-the-ground customer service, manage tour logistics, and ensure traveler safety and satisfaction during trips
- 將查詢轉化為實際訂單，並達成每月銷售目標Convert inquiries into confirmed bookings and meet monthly sales targets
- 於 CRM 系統中維護完整的客戶資料及跟進記錄Maintain detailed client records and follow-ups in the CRM system
Job Type: Full-time
Pay: $42,000.00-$120,000.00 per year
Language:
- Cantonese (required)
- Mandarin (required)
Work Location: In person
