Important
This is a junior or entry-level role.
About Us
Forbes IT Solutions Ltd. is a fast-growing Managed Service Provider (MSP) supporting dental clinics across Canada.
We manage business-critical IT systems where downtime directly impacts patient care and clinic revenue.
This is real MSP work: multiple clients, real responsibility, real expectations.
The Role
We are hiring an Junior MSP IT Technician to join our North Vancouver team.
You will handle tickets independently, manage client environments, and escalate only when appropriate. This is hands-on technical work, not a call-center helpdesk role.
Requirements (Must Have)
Do not apply unless you meet all of the following:
- 1+ years of hands-on IT support or systems administration
- Minimum 1 year in an MSP or multi-client environment
- Experience with:
- Windows Server (AD, GPO, DNS, DHCP)
- Backup & Disaster Recovery tools (Datto and Cove)
- Able to troubleshoot issues end-to-end before escalating
- Located in Canada and legally authorized to work
Applications that do not meet these requirements will not be considered.
Responsibilities
- Handle Datto backup tickets
- Handle Cove backup tickets
- Communicate clearly with clinic staff
- Close tickets on other queues as assigned
- Document all work in our ticketing system
Nice to Have
- Familiarity with Datto and Cove
- Previous MSP experience
Compensation
Compensation is based on actual MSP experience and technical skill.
Details discussed with qualified candidates only.
How to Apply
Please apply with:
- Resume
- LinkedIn profile (required)
Applications without a LinkedIn profile will not be reviewed.
Job Type: Full-time
Pay: From $45,000.00 per year
Ability to commute/relocate:
- North Vancouver, BC V7P 3S1: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Can we run a background check for security puprposes?
- Are you a citizen or on a work visa?
- How many years have you worked in an MSP environment?
- What backup platforms have you deployed and restored from in real incidents?
- Please copy/paste your Linkedin here
- What is it about this role that makes you interested?
- Please rate your English speaking skills on a scale of 0 to 10, where 0 means no English speaking ability and 10 means fluent/native-level communication.
Experience:
- IT technician: 1 year (required)
Language:
- Fluent English (required)
Work Location: In person
