Join Our Team!
Ming Shine Auto Detailing is seeking a friendly, organized, and customer-focused Appointment Coordinator/Receptionist to be the face of our business. This is a dynamic role that combines front-office administration with occasional hands-on support in our detailing facility. If you enjoy working with people, staying organized, and being part of a fast-paced team environment, we'd love to hear from you.
Key Responsibilities Administrative & Reception Duties
- Greet customers in person, by phone, and via email in a professional and friendly manner.
- Schedule and manage vehicle detailing appointments.
- Confirm appointments and follow up with customers regarding services.
- Prepare estimates, invoices, and process customer payments.
- Maintain customer records and update scheduling software.
- Respond to customer inquiries and provide information about detailing services.
- Coordinate daily workflow between customers and shop staff.
- Assist with general office administration and filing.
Customer Service
- Deliver exceptional customer service before, during, and after appointments.
- Address customer concerns professionally and escalate issues when necessary.
- Build positive relationships with customers to encourage repeat business and referrals.
Shop Support (Training Provided)
- Assist technicians with vehicle preparation and movement when required.
- Help maintain a clean and organized reception and shop area.
- Support basic shop operations during busy periods.
- Learn detailing processes to better assist customers and coordinate services.
- Other duties as assigned.
Qualifications
- Previous experience in reception, appointment scheduling, customer service, or a similar role is preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Comfortable using computers, email, and scheduling software.
- Ability to multitask in a fast-paced environment.
- Positive attitude and willingness to learn.
- Valid driver's license preferred.
- Ability to perform light physical tasks and spend occasional time working in the shop environment.
What We Offer
- Competitive compensation.
- Comprehensive training provided.
- Opportunities for growth and advancement.
- Supportive and team-oriented work environment.
- Employee discounts on detailing services.
Ideal Candidate
We're looking for someone who enjoys interacting with customers, takes pride in keeping things organized, and isn't afraid to roll up their sleeves and help wherever needed. The successful candidate will be a key part of both the customer experience and the daily operations of our shop.
Requirements
- Proven clerical or administrative experience
- Strong computer skills with proficiency in Microsoft Office (Word, Excel), Google Workspace, and data entry tools
- Experience with Sage 50 would be considered an asset
- Excellent organizational skills with attention to detail and accuracy in typing and proofreading
- Exceptional customer service skills with professional phone etiquette
- Ability to handle multiple priorities efficiently in a fast-paced environment
- Familiarity with front desk operations and multi-line phone systems
- Strong organizational skills with the ability to manage filing systems effectively
- High school diploma or equivalent; additional office administration training is preferred
Job Type: Full-time
Pay: $18.00-$22.00 per hour
Work Location: In person
