About JW Health
At JW Health, we believe exceptional healthcare begins with exceptional relationships.
Our physicians deliver outstanding medical care. Your role is to ensure every interaction surrounding that care is effortless, personal, and memorable.
As our Member Experience Manager, you will own every non-clinical aspect of the member journey—from the moment a new member joins JW Health through every appointment, referral, prescription, follow-up, and renewal.
This is not a traditional administrative position. It is an opportunity to shape the experience that defines our practice.
The Opportunity
This is a role for someone who believes details matter.
You anticipate needs before they're expressed. You remember names, preferences, and milestones. You create calm in busy environments and make complex experiences feel effortless.
You thrive where excellence is expected—not occasionally, but every day.
As the trusted relationship manager for every member and the operational partner to our physicians, you will help redefine what primary care should feel like.
Our goal is simple:
Every member should feel like they are our only member.
What You'll Own
Member Relationships
You will become the trusted, primary point of contact for every member after they join JW Health.
You'll build meaningful relationships through thoughtful communication, proactive outreach, and genuine care. You'll know our members by name, understand their preferences, celebrate important milestones, and ensure they always feel informed, supported, and valued.
The Standard
Our members know they have someone in their corner.
Concierge Care Coordination
You will own every non-clinical detail of the healthcare journey.
From coordinating appointments and annual assessments to managing referrals, prescriptions, diagnostics, specialist consultations, and follow-up, you'll ensure every transition is seamless and every commitment is fulfilled.
You'll prepare physicians for each clinic day, review incoming correspondence, coordinate outstanding tasks, and ensure nothing is overlooked.
The Standard
Nothing falls through the cracks because you don't let it.
Operational Excellence
You will be the operational heartbeat of the clinic.
Working alongside our physicians, you'll coordinate schedules, optimize workflows, manage the EMR, support daily operations, and continually identify opportunities to improve efficiency and elevate the member experience.
Your organization allows our physicians to focus entirely on practicing medicine.
The Standard
Our clinic feels effortless because you've prepared for what others haven't.
Hospitality
Healthcare should feel welcoming, personal, and reassuring.
You'll create an experience more commonly associated with luxury hospitality than a traditional medical office.
You'll greet members warmly, anticipate needs, communicate proactively, resolve concerns with empathy, and ensure every interaction reflects the standard of JW Health.
The Standard
Every member leaves feeling genuinely cared for.
Continuous Improvement
Excellence is never static.
You'll seek opportunities to improve systems, strengthen workflows, and elevate every aspect of the member experience. You'll share ideas, embrace innovation, and help shape the future of our growing practice.
The Standard
The clinic is better every month because of your initiative.
A Day in the Role
No two days are exactly alike.
You might begin your morning preparing physician schedules, reviewing incoming specialist reports, and ensuring every chart is ready for the day ahead.
Throughout the day you'll welcome members, coordinate appointments, respond to calls and messages, arrange referrals and prescriptions, solve unexpected challenges, and ensure every member feels informed, supported, and exceptionally cared for.
You don't simply react—you anticipate.
Who You Are
You naturally:
- Build trust and lasting relationships.
- Notice details others overlook.
- Anticipate needs before they're expressed.
- Take ownership until every detail is complete.
- Stay calm under pressure and thrive in a dynamic environment.
- Communicate with warmth, confidence, and professionalism.
- Balance empathy with efficiency.
- Hold yourself—and those around you—to exceptionally high standards.
Most importantly, you believe people deserve extraordinary care.
Experience That Helps
You may come from concierge healthcare, luxury hospitality, executive services, premium retail, private aviation, executive support, or another high-touch service environment where exceptional experiences are the standard.
Experience supporting physicians, coordinating care, working with EMRs, referrals, prescriptions, or healthcare administration is valuable, but equally important are emotional intelligence, sound judgment, curiosity, and a genuine passion for caring for people.
Why You'll Love This Role
This is an opportunity to build something exceptional.
You'll become the trusted relationship manager for every member, the operational partner to our physicians, and one of the most influential people in our clinic.
You'll have the autonomy to solve problems, improve systems, and create experiences that fundamentally change how people think about primary healthcare.
Few roles offer the opportunity to combine hospitality, healthcare, operations, and relationship management at this level.
Our Standard
At JW Health, we hire people who naturally demonstrate:
- Compassion — We lead with kindness and empathy.
- Excellence — We pursue exceptional standards in everything we do.
- Ownership — We take responsibility and follow through.
- Curiosity — We continuously learn and seek better ways to serve.
- Hospitality — We create experiences people remember.
These are not aspirational values.
They are the standard we hold ourselves to every day.
Join JW Health
We aren't looking for someone to manage schedules.
We're looking for someone who believes healthcare can feel profoundly personal.
Someone who finds fulfillment in creating extraordinary experiences through genuine relationships, thoughtful hospitality, and unwavering ownership.
If you're excited by the opportunity to help redefine what concierge healthcare should feel like, we'd love to meet you.
Pay: From $75,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
