ESSENTIAL ATTRIBUTES:
Experience with hospitality, customer service and understanding of the difference between clinical care and retirement home care.
Core understanding of empathy and compassion.
Keen attention to detail and the ability to deliver results above resident, team and family expectations.
Outstanding communication skills in written and oral.
The ability to multi-task, develop priorities, and shift focus on the fly if faced with an urgent resident concern.
Team player
Must love people.
BACKGROUND/QUALIFICATIONS
Has completed a minimum of grade 12 education.
Has proven typing and general office administration skills.
Must be able to communicate effectively, both written and verbally, in the English language.
Able to work with minimal supervision and demonstrate strong abilities to problem solve.
Has proficient computer skills.
Has demonstrated multi-tasking skills and the ability to work well independently and in a team environment.
A resident-oriented individual, whose visions and values align with those of the
residence.
KEY RESPONSIBILITIES
Welcomes and greets residents and visitors of the home. Answers and directs telephone calls in a professional and courteous manner.
Assists in ordering, maintaining and monitoring of office supplies and/or store inventory. Fields inquiries including marketing calls and directs them to the appropriate department in a timely manner.
Provides clerical support to the management team and other staff (i.e. data entry, photocopying, faxing filing, minutes, spreadsheets, etc).
Assists with the security of the Residence by monitoring incoming and outgoing residents, guests, and other people.
Processes incoming and outgoing mail. Accepts and signs for deliveries and ensures accurate paperwork flow.
Implements and maintains systems for tracking guest meals, including on POS systems, revenues from services, added services and special event revenue.
Responsible for communications and public relations with residents, family members, staff and general public.
Pay: $18.92 per hour
Work Location: In person
