Job Overview:
A Restaurant Manager at Tim Hortons plays a vital role in driving day-to-day operations, ensuring top-tier guest service, and fostering a high-performing, positive work environment. Based in London, Ontario, this position requires a proactive, hands-on leader who exemplifies our core values, motivates the team, and ensures operational excellence.
Key Responsibilities:
Operational Excellence
- Lead daily operations with a “Guests Come First” attitude, model outstanding service.
- Ensure compliance with all Tim Hortons operational standards, food safety regulations, and sanitation protocols.
- Develop team schedules, assign duties, and maintain proper shift coverage.
- Serve as Floor Leader during peak periods to optimize service.
- Communicate daily focus areas and shift updates across teams.
- Support and execute company-wide incentive programs.
Financial Management
- Plan and manage budgets to achieve sales and transaction targets.
- Control key costs including food, paper, and labour.
- Oversee cash handling, deposits, financial reporting, and timecard verification for payroll.
- Monitor supply ordering and inventory levels to ensure efficient restaurant operations.
- Team Leadership & Development
- Recruit, train, and mentor a diverse and inclusive team.
- Foster a respectful, motivating workplace through daily huddles and open communication.
- Identify and develop high-potential team members for future leadership roles.
- Conduct regular performance reviews and provide ongoing coaching.
- Promote a culture of recognition using organizational tools and creative methods.
Health & Safety Compliance
- Enforce all health, safety, and employment standard policies.
- Conduct regular workplace inspections and ensure adherence to safety practices.
- Report incidents, injuries, or any non-compliance to the General Manager or Owner promptly.
Qualifications:
Experience:
Minimum 2–5 years in food service management, preferably in a high-volume setting such as a café, bakery, or restaurant.
Education:
High school diploma required; post-secondary education in hospitality or business is an asset.
Skills:
- Strong leadership, team-building, and organizational skills
- Excellent communication, conflict resolution, and negotiation abilities
- Proven ability to train, motivate, and manage performance
- Knowledge of restaurant financial practices and supply management
Certifications:
Serve Safe Certification or equivalent (or willingness to obtain)
Availability:
Must be willing to relocate (if required) and available to work flexible shifts, including weekends.
If you are interested in this role or want to learn more, kindly email [email protected] with your resume and a reason why you would be a good fit to work this role.
We look forward to hearing from all of you!
We thank all those who submit applications; however, only those selected for an interview will be contacted. Gill Group is proud to be an equal opportunity employer (EOE).
Experience:
- Tim Hortons: 3 years (preferred)
Work Location: In person
Job Types: Full-time, Permanent
Pay: $19.00-$21.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Store discount
Experience:
- Tim Hortoins: 3 years (required)
Work Location: In person
