Uptown Rutland Business Association (URBA)
is hiring Team Members to Join our
Community Ambassador Program (CAP)
About URBA & CAP
URBA is a non-profit business improvement association dedicated to creating a safe, vibrant, and welcoming business district in Uptown Rutland. The Community Ambassador Program (CAP), modelled after Downtown Kelowna’s “Downtown On-Call,” supports local businesses and the community through safety, cleanliness, and engagement initiatives.
Role Overview
Reporting to the CAP Operations Manager, URBA will be hiring 2 Team Members to join the Community Ambassador Program, working as a pair to provide frontline support across the Rutland business district. This role focuses on maintaining a safe, clean, and welcoming environment through proactive patrol, incident response, and community engagement.
Ambassadors act as approachable, service-oriented representatives who support businesses, visitors, and vulnerable populations through respectful and compassionate interaction, problem-solving, and coordination with partner agencies.
Key Responsibilities
- Conduct regular foot patrols throughout the district
- Provide visible presence and assist businesses, visitors, and community members
- Respond to issues such as loitering, disorder, litter, and vandalism
- Support cleanliness efforts including litter, graffiti, and pressure washing
- Liaise with emergency services and community partners as needed
- Maintain accurate daily reports and incident documentation
- Promote a safe, accessible, and welcoming environment
Qualifications
- Strong communication and conflict de-escalation skills
- Sound judgment and ability to work independently and as part of a team
- Professional, approachable, and service-oriented attitude
- Comfortable using mobile technology and reporting tools
- High attention to detail and accurate documentation skills
Requirements
- Valid BST (Basic Security Training) license
- Valid driver’s license and reliable transportation
- First Aid/CPR certification
- High school diploma or equivalent
- Criminal record check (including vulnerable sector)
- Physically able to walk for extended periods and lift up to 40 lbs
Pay $22.00–$25.00/hour (based on experience)
Schedule & Compensation
- Full-time: 37.5 hours/week (Monday–Friday, early mornings)
- Uniform and footwear allowance provided.
- Optional access to health benefits plan.
Why Join URBA
- Supportive and collaborative team environment
- Opportunities for growth and development
- Meaningful work contributing to community safety and vitality
Equity, Diversity & Inclusion
URBA is committed to fostering an inclusive, respectful, and equitable workplace. We welcome applications from individuals of all backgrounds, experiences, and identities, and encourage those who can contribute to the diversity of our community to apply.
How to Apply
Submit your resume and cover letter to: [email protected] with the subject line “CAP Team Recruitment.” Applications will be reviewed upon receipt and open until positions are filled. Only those selected for an interview will be contacted. Shortlisted candidates will be asked to provide proof of certifications. No phone calls please.
Job Type: Full-time
Pay: $22.00-$25.00 per hour
Expected hours: 37.5 per week
Benefits:
- Extended health care
- Paid time off
Work Location: In person
