CUSTOMER SERVICE REPRESENTATIVE – INSIDE SALES
For over 53 years, New-Line Hose & Fittings has proudly lived by one simple philosophy: "Keep our Customers Moving." It's more than a tagline—it's the foundation of who we are and what we do.
As a Canadian distributor of industrial and commercial hose and fittings, we've built our success through exceptional customer service, technical expertise, and an incredible team of people who are passionate about what they do. With locations across Western Canada and continued growth year after year, there's never been a better time to join New-Line.
At New-Line, we invest in our people. From interactive training programs and cutting-edge technology to career development opportunities and employee recognition programs, we are committed to helping our team members build rewarding and long-lasting careers. We celebrate success, promote from within whenever possible, and provide the tools and support needed to grow professionally and personally.
Learn more about us at www.new-line.com.
THE OPPORTUNITY
We're growing! New-Line is currently looking for a full-time Customer Service Representative to join our Inside Sales team.
This role is ideal for someone who enjoys building relationships, solving problems, and delivering exceptional customer service. As one of the first points of contact for our customers, you'll play a critical role in supporting sales growth, maintaining customer satisfaction, and helping customers find the products and solutions they need.
If you're a strong communicator, highly organized, and thrive in a fast-paced, team-oriented environment, we'd love to hear from you.
WHAT YOU'LL BE DOING
In this role, you'll help keep our customers moving by:
- Providing exceptional customer service through phone, email, and in-person interactions
- Building and maintaining strong customer relationships that drive repeat business and long-term partnerships
- Processing customer orders, quotes, and purchase orders accurately and efficiently
- Following up daily on customer quotes, deliveries, and overall order satisfaction
- Identifying opportunities to upsell products and services that add value for our customers
- Working closely with our Technical Sales and Outside Sales teams to prepare detailed quotes and proposals
- Referring technical inquiries to the appropriate subject matter experts with accurate and detailed information
- Supporting maintenance-based customer orders and ensuring timely and accurate delivery
- Maintaining accurate customer files and records
- Collaborating with Purchasing, Warehouse, Sales, and other departments to ensure customers receive industry-leading service
- Assisting with front desk administration and Counter Sales when required
- Identifying opportunities to improve operational efficiencies and customer experience
WHAT YOU'LL BRING
We're looking for someone who:
- Is personable, professional, and genuinely enjoys helping customers
- Has excellent verbal and written communication skills
- Is highly organized and possesses exceptional attention to detail and accuracy
- Thrives in a fast-paced environment and can effectively prioritize multiple tasks
- Has strong problem-solving skills and enjoys finding creative solutions
- Is mathematically inclined and comfortable working with pricing, discounts, taxes, and quotations
- Has experience using Microsoft Office applications and can quickly learn new software systems (experience with Sage 300 is considered an asset)
- Has strong customer service or inside sales experience (industrial or distribution experience is considered an asset)
- Demonstrates a commitment to continuous learning and professional growth
- Enjoys working collaboratively and is always willing to support teammates when needed
- Is customer-focused and committed to delivering an exceptional customer experience every day
Industry knowledge of industrial products, hose and fittings, and competitive products is considered an asset, but we are happy to train motivated individuals who are eager to learn.
WHY JOIN NEW-LINE?
At New-Line, we believe our people are our greatest asset. We offer more than just a job—we offer a career with opportunities to learn, grow, and succeed.
What We Offer:
- Competitive compensation, including bonus and incentive opportunities
- Comprehensive benefits package including:
- RRSP matching program
- Extended Health and Dental coverage
- Vision care
- Educational reimbursement program
- Fitness credits
- Tenure bonuses that celebrate your years of service
- Employee recognition programs and prize opportunities
- Company-sponsored social events, BBQs, lunches, and team outings
- Extensive on-the-job training and cross-training opportunities
- Career advancement opportunities across our growing organization
- A supportive, safety-focused workplace with exceptional teammates and leadership
- The opportunity to become a Subject Matter Expert in a unique and highly technical industry
BUILD YOUR CAREER WITH US
If you're looking for a stable, reputable organization that values its people and provides real opportunities for growth and development, we'd love to hear from you.
At New-Line, you'll join a team that works hard, supports one another, celebrates success, and takes pride in delivering outstanding service to our customers every day.
New-Line Hose & Fittings is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Come build your career with us—and help us Keep our Customers Moving.
Pay: $65,000.00-$75,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Work Location: In person
