Overview
Quality Assurance is responsible for overseeing and maintaining the company’s Quality Assurance program for a natural health food importer, manufacturer, and distributor. This role ensures that company operations, products, facilities, documentation, training, manufacturing, importing, storage, and distribution activities comply with applicable quality, food safety, regulatory, and customer requirements.
The position is responsible for managing programs related to SQF, HACCP, GMP, Health Canada Site Licensing, Health Canada Natural Product Numbers, employee QA training, production validation, supplier compliance, product quality, and continuous improvement. Quality Assurance works closely with production, warehousing, purchasing, regulatory, sales, and senior management to ensure that products are safe, compliant, and consistently meet company and regulatory standards.
Department: Quality Assurance / Regulatory Compliance
Key Responsibilities
- Manage and continuously improve QA systems, policies, SOPs, and documentation.
- Lead SQF, HACCP, GMP, and food safety programs.
- Prepare for and manage internal, customer, third-party, and regulatory audits.
- Oversee Health Canada Site Licence and Natural Product Number (NPN) compliance.
- Review and approve production records, specifications, labels, and product releases.
- Investigate quality issues, complaints, deviations, and non-conformances; implement corrective actions.
- Manage supplier qualification and compliance programs.
- Coordinate employee training on GMP, HACCP, SQF, food safety, and quality procedures.
- Maintain document control, traceability, recall, and complaint management programs.
- Drive continuous improvement initiatives across quality, compliance, and food safety systems.
Qualifications
Required:
- Post-secondary education in Food Science, Quality Assurance, Regulatory Affairs, or a related field.
- 3+ years of QA experience in food, natural health products, dietary supplements, pharmaceuticals, or a regulated industry.
- Strong knowledge of GMP, HACCP, food safety, and quality management systems.
- Experience with audits, corrective actions, documentation control, and employee training.
- Excellent communication, organization, and problem-solving skills.
Preferred:
- SQF Practitioner experience or certification.
- HACCP certification.
- Experience with Health Canada Site Licences, NPNs, and Natural Health Product regulations.
- Internal auditor training.
Key Competencies
- Quality and food safety focus
- Regulatory compliance expertise
- Strong attention to detail
- Leadership and accountability
- Root cause analysis and problem solving
- Audit and inspection management
- Continuous improvement mindset
Quality Assurance plays a critical role in protecting the company, its customers, and consumers by ensuring that all products are manufactured, imported, stored, labelled, and distributed in accordance with applicable quality, food safety, and regulatory standards. This position is responsible for maintaining a compliant, effective, and continuously improving Quality Assurance program that supports the company’s commitment to safe, high-quality natural health food products.
Join us and play a key role in ensuring our products meet the highest standards of quality, safety, and regulatory compliance.
Pay: $60,000.00-$80,000.00 per year
Application question(s):
- Are you legally allowed to work in Canada? If no, please explain
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- food, natural health products, dietary supplements: 3 years (preferred)
Work Location: In person
