About Us
For over 60 years, TFI has been a leading Canadian provider of specialty foodservice equipment and service solutions. We support major foodservice operators and independent businesses across the country, known for building long-term customer relationships and delivering reliable, high-quality service. Our work has contributed to the rollout of many well-known menu items nationwide, and we continue to help partners introduce new, profitable programs. With an average employee tenure of nearly 10 years, our team brings deep expertise, strong technical capability, and a consistent commitment to exceptional customer support.
About the Role
We are searching for a hard-working and detail-oriented candidate who can thrive in a fast-paced environment to join our Operations and Supply Chain team. The Operations Administrator is responsible for supporting warehouse operations, inventory management, shipping and receiving activities, and service parts coordination for internal and external customers, including field service technicians servicing restaurant equipment.
This role plays a key part in ensuring timely parts availability, maintaining accurate inventory levels, coordinating inbound and outbound shipments, and supporting overall supply chain operations to minimize equipment downtime and maximize service efficiency. This role has potential for advancement into supervisory role (no guaranteed timeline) based on performance and business needs.
Position Benefits
- Full-time position – 80 hours biweekly.
- In Person – 5 days a week in office (Bolton)
- A company culture that values ideas, initiatives and personal growth with a strong emphasis on rewarding positive contributors to the overall culture.
- Excellent compensation packages – including Health & Dental benefits, RRSP matching plan, 50% of Goodlife Fitness Reimbursement, and Competitive Wages
Key Responsibilities
Service & Supply Chain Coordination (70%)
- Support technicians with daily parts requirements, including ordering, transferring, shipping, and investigating discrepancies.
- Review and update work orders waiting for parts and communicate part availability updates.
- Work closely with service operations, procurement, and logistics teams to forecast demand and maintain optimal inventory levels.
- Coordinate with suppliers and manufacturers to secure parts availability, expedite orders, and resolve supply chain issues.
- Monitor service order workflows and prioritize parts allocation to meet service commitments and minimize technician wait times.
- Create and submit Purchase Orders, Purchase Return Orders, pick tickets, packing slips and invoices.
Inventory Management & Planning (20%)
- Maintain accurate inventory records including stock movements, replenishment, usage tracking, and adjustments.
- Forecast and identify target stock levels and reorder points for inventory items.
- Analyze service trends and parts usage to identify frequently purchased and critical spare parts.
- Support inventory management initiatives including stock rotation, replenishment planning, and warranty claims processing.
- Monitor inventory discrepancies and investigate and action correction as needed.
Shipping, Receiving & Warehouse Operations (10%)
- Receive, verify, and process inbound parts shipments against packing slips and purchase orders.
- Post inbound and outbound shipments within the inventory system and maintain accurate shipping records.
- Organize, put away, pick, pack, and ship parts for customers and field service technicians within required timelines.
- Track shipments, coordinate deliveries, and process warranty returns to manufacturers.
- Receive and inspect returned parts from customers and technicians, determine usability or scrap status, and complete required inventory adjustments.
- Maintain a clean, organized, and safe warehouse environment in accordance with company policies and safety regulations.
Other tasks as assigned by direct manager
Requirements
Education: College Degree/Diploma in Logistics or Supply Chain Management will be considered a strong asset.
Experience: 3-5 year of relevant experience will be considered strong assets.
Qualifications
- College Degree/Diploma in Logistics, Supply Change Management or equivalent experience.
- Superior written and verbal communication skills, customer service, organizational, and multitasking skills with a high attention to detail and accuracy.
- Proficient in Microsoft Office products and experience using courier and shipping websites.
- Ability to work independently and collaboratively in a fast-paced environment while maintaining a strong work ethic and positive attitude.
- Ability to lift and move up to 50 lbs. and maintain reliable transportation to and from work.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Application question(s):
- Do you have a College degree/diploma in Logistics or Supply Change Management?
- Do you have 3-5 years of of relevant experience?
Work Location: In person
